02135nam 22005414a 450 991013987010332120230721023109.01-78017-010-61-906124-33-7(CKB)1000000000807530(EBL)483633(OCoLC)682540008(SSID)ssj0000457061(PQKBManifestationID)11305386(PQKBTitleCode)TC0000457061(PQKBWorkID)10410282(PQKB)10725723(MiAaPQ)EBC483633(EXLCZ)99100000000080753020090115d2008 uy 0engur|n|---|||||txtccrBusiness-focused IT and service excellence /David Miller2nd ed.Swindon BCSc20081 online resource (197 p.)Description based upon print version of record.1-902505-88-3 Includes bibliographical references (p. 169-172).Copyright; Contents; List of Figures; Author; Acknowledgements; Abbreviations; Preface; 1 Service; 2 Service Excellence; 3 The Service Engine and the Total Business Experience; 4 Bringing it all Together; 5 A New Maturity Model; 6 Summary; References; Index; Back CoverA revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.Business information servicesInformation technologyManagementBusiness information services.Information technologyManagement.300658.05Miller David1946 December 28-1014172MiAaPQMiAaPQMiAaPQBOOK9910139870103321Business-focused IT and service excellence2362030UNINA