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100   $a20090115d2008      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aBusiness-focused IT and service excellence /$fDavid Miller
205   $a2nd ed.
210   $aSwindon $cBCS$dc2008
215   $a1 online resource (197 p.)
300   $aDescription based upon print version of record.
311   $a1-902505-88-3 
320   $aIncludes bibliographical references (p. 169-172).
327   $aCopyright; Contents; List of Figures; Author; Acknowledgements; Abbreviations; Preface; 1 Service; 2 Service Excellence; 3 The Service Engine and the Total Business Experience; 4 Bringing it all Together; 5 A New Maturity Model; 6 Summary; References; Index; Back Cover
330   $aA revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
606   $aBusiness information services
606   $aInformation technology$xManagement
615  0$aBusiness information services.
615  0$aInformation technology$xManagement.
676   $a300
676   $a658.05
700   $aMiller$b David$f1946 December 28-$01014172
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910139870103321
996   $aBusiness-focused IT and service excellence$92362030
997   $aUNINA