The concise guide to telephone tactics [[electronic resource] /] / Graham Roberts-Phelps
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| Autore: |
Roberts-Phelps Graham
|
| Titolo: |
The concise guide to telephone tactics [[electronic resource] /] / Graham Roberts-Phelps
|
| Pubblicazione: | London, : Thorogood, c2004 |
| Descrizione fisica: | 1 online resource (210 p.) |
| Disciplina: | 651.73 |
| Soggetto topico: | Telephone in business |
| Business communication | |
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE |
| Sommario/riassunto: | This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. |
| Titolo autorizzato: | The concise guide to telephone tactics |
| ISBN: | 1-280-23338-9 |
| 9786610233380 | |
| 1-4237-2130-6 | |
| 1-85418-509-8 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 996209549203316 |
| Lo trovi qui: | Univ. di Salerno |
| Opac: | Controlla la disponibilità qui |