01902nam 2200529Ia 450 99620954920331620230617034023.01-280-23338-997866102333801-4237-2130-61-85418-509-8(CKB)1000000000032737(EBL)309057(OCoLC)174132427(SSID)ssj0000079351(PQKBManifestationID)11107536(PQKBTitleCode)TC0000079351(PQKBWorkID)10075785(PQKB)10135464(MiAaPQ)EBC309057(EXLCZ)99100000000003273720050719d2004 uy 0engur|n|---|||||txtccrThe concise guide to telephone tactics[electronic resource] /Graham Roberts-PhelpsLondon Thorogoodc20041 online resource (210 p.)Description based upon print version of record.1-85418-278-1 About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONEThis is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation.Telephone in businessBusiness communicationTelephone in business.Business communication.651.73Roberts-Phelps Graham1006176MiAaPQMiAaPQMiAaPQBOOK996209549203316The concise guide to telephone tactics2314939UNISA