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Record Nr. |
UNISA996209549203316 |
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Autore |
Roberts-Phelps Graham |
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Titolo |
The concise guide to telephone tactics [[electronic resource] /] / Graham Roberts-Phelps |
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Pubbl/distr/stampa |
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London, : Thorogood, c2004 |
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ISBN |
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1-280-23338-9 |
9786610233380 |
1-4237-2130-6 |
1-85418-509-8 |
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Descrizione fisica |
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1 online resource (210 p.) |
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Disciplina |
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Soggetti |
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Telephone in business |
Business communication |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE |
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Sommario/riassunto |
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This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. |
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