Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti

• Autore: Balagué Núria
• Pubblicazione: Oxford : , : Chandos Publishing, , 2011
• Edizione: 1st edition
• Descrizione fisica: 1 online resource (231 p.)
• Disciplina: 025.56
• Soggetto topico: ISO 9001 Standard; Libraries - Quality control; Libraries - Standards
• Soggetto genere / forma: Electronic books.
• Altri autori: SaartiJarmo
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard.
• Sommario/riassunto: This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs
• Titolo autorizzato: Managing your library and its quality
• ISBN: 1-78063-279-7
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910464730703321
• Lo trovi qui: Univ. Federico II
• Serie: Chandos Information Professional Series