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[null,"1.","Record Nr.",null,"UNINA9910464730703321"]
[null,null,"Autore",null,"Balagué Núria"]
[null,null,"Titolo",null,"Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti"]
[null,null,"Pubbl/distr/stampa",null,"Oxford : , : Chandos Publishing, , 2011"]
[null,null,"ISBN",null,"1-78063-279-7"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (231 p.)"]
[null,null,"Collana",null,"Chandos information professional series"]
[null,null,"Disciplina",null,"025.56"]
[null,null,"Soggetti",null,"ISO 9001 Standard"]
[{"$nulls":4},"Libraries - Quality control"]
[{"$nulls":4},"Libraries - Standards"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard."]
[null,null,null,"Sommario/riassunto","This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs"]