Individual sources, dynamics, and expressions of emotion [[electronic resource] /] / edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel

• Pubblicazione: Bingley, U.K., : Emerald, 2013
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (358 p.)
• Disciplina: 302.35000000000002
• Soggetto topico: Emotions
• Soggetto genere / forma: Electronic books.
• Altri autori: ZerbeW. J AshkanasyNeal M. <1945-> HärtelCharmine E. J. <1959->
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: FRONT COVER; INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; CHAPTER 1 INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; THE 2012 EMONET CONFERENCE; THE CHAPTERS; REFERENCES; SOURCES OF EMOTIONS IN THE WORKPLACE; CHAPTER 2 ROOT CAUSES OF POSITIVE EMOTION AT WORK; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 3 EMOTIONAL REGULATION AND IDEATION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; NOTES; REFERENCES ; CHAPTER 4 SYMPATHY AND ANGER: THE ROLE OF ATTRIBUTIONS IN EMOTIONAL RESPONSES TO ABUSIVE SUPERVISION INTRODUCTION; A RESEARCH MODEL: ATTRIBUTIONAL PATHS IN EXPERIENCES OF ABUSIVE SUPERVISION; ATTRIBUTION SHIFT; SYMPATHY OF RECIPIENTS OF ABUSIVE SUPERVISION; CONSEQUENCES OF SYMPATHY; DISCUSSION AND CONCLUSION; REFERENCES; CHAPTER 5 PUTTING THE EMOTION BACK: EXPLORING THE ROLE OF EMOTION IN DISENGAGEMENT; INTRODUCTION; CURRENT THINKING; METHOD; FINDINGS; DISCUSSION; CONCLUSIONS; REFERENCES; CHAPTER 6 THE ARM MODEL TO DEVELOP EMOTION-RELATED ABILITIES (ABILITY EI); INTRODUCTION; CONCLUSION; NOTES ; REFERENCES DYNAMICS OF EMOTIONS IN THE WORKPLACE; CHAPTER 7 A THEORETICAL EXAMINATION OF MIXED GROUP MOOD: THE CONSTRUCT AND ITS PERFORMANCE CONSEQUENCES; INTRODUCTION; THE CONSTRUCT OF MIXED GROUP MOOD; THE FACETS OF MIXED GROUP MOOD; MIXED GROUP MOOD AND GROUP PERFORMANCE: THEORETICAL BACKGROUND; PERFORMANCE EFFECTS OF THE FACETS OF MIXED GROUP MOOD; DISCUSSION; NOTES; ACKNOWLEDGEMENTS; REFERENCES; CHAPTER 8 PICTURES OF FACIAL AFFECT-ULM (PFA-U): A NEW FACS-BASED SET OF PICTURES FOR BASIC EMOTIONS; INTRODUCTION; DEVELOPMENT OF THE PICTURE MATERIAL; RESULTS; DISCUSSION; ACKNOWLEDGMENTS ; REFERENCES CHAPTER 9 SERVICE EMPLOYEES' TRAIT AUTHENTICITY AND CUSTOMER SATISFACTION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 10 EMOTIONAL LABOUR AND ITS CONSEQUENCES: THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE; INTRODUCTION; HYPOTHESES FORMATION; METHOD; ANALYSES AND RESULTS; DISCUSSION; REFERENCES; CHAPTER 11 LAGGED INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEE MOOD: MODERATING ROLES OF MALADAPTIVE EMOTION REGULATION STRATEGIES; INTRODUCTION; THEORETICAL BACKGROUND; HYPOTHESES DEVELOPMENT; METHODS; RESULTS; DISCUSSION; REFERENCES ; EXPRESSION OF EMOTIONS IN THE WORK PLACE CHAPTER 12 BRIEF EMOTIONAL VOCAL EXPRESSIONS: PROXIES FOR DECISION MAKING IN EMERGENCY CALLS?; INTRODUCTION; METHOD; RESULTS; DISCUSSION; IMPLICATIONS; FUTURE RESEARCH; NOTES; REFERENCES; CHAPTER 13 ''MY BOSS IS PROBABLY THE DEVIL!'' EXPLORING EMPLOYEES' ONLINE VENTS; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 14 AFFECTIVE DISPLAYS IN E-MAIL COMMUNICATION: EVIDENCE FROM THE LAB AND THE FIELD; EMOTIONS IN THE VIRTUAL ENVIRONMENT; STUDY 1 - FIELD DATA OBSERVATION STUDY; METHOD; MEASURES; RESULTS; STUDY 1 - DISCUSSION ; STUDY 2 - EXPERIMENTAL MANIPULATION STUDY
• Sommario/riassunto: Research on Emotion in Organizations is the publication of the Emonet listserv http://www.emotionsnet.org, which hosts the biennial International Conference on Emotion and Worklife. Chapters in the series include a selection of peer-reviewed papers from the conference, together with invited chapters by leading scholars in the field of emotion in organizational settings.
• Titolo autorizzato: Individual sources, dynamics, and expressions of emotion
• ISBN: 1-78190-889-3
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910452290503321
• Lo trovi qui: Univ. Federico II
• Serie: Research on Emotion in Organizations