LEADER 05246nam 2200661 a 450 001 9910452290503321 005 20200520144314.0 010 $a1-78190-889-3 035 $a(CKB)2550000001110268 035 $a(EBL)1341910 035 $a(OCoLC)858451191 035 $a(SSID)ssj0001054610 035 $a(PQKBManifestationID)11579339 035 $a(PQKBTitleCode)TC0001054610 035 $a(PQKBWorkID)11145760 035 $a(PQKB)10563108 035 $a(MiAaPQ)EBC1341910 035 $a(Au-PeEL)EBL1341910 035 $a(CaPaEBR)ebr10747352 035 $a(CaONFJC)MIL510217 035 $a(EXLCZ)992550000001110268 100 $a20130829d2013 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aIndividual sources, dynamics, and expressions of emotion$b[electronic resource] /$fedited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Ha?rtel 205 $a1st ed. 210 $aBingley, U.K. $cEmerald$d2013 215 $a1 online resource (358 p.) 225 0$aResearch on emotion in organizations,$x1746-9791 ;$vv. 9 300 $aDescription based upon print version of record. 311 $a1-78190-888-5 311 $a1-299-78966-8 320 $aIncludes bibliographical references. 327 $aFRONT COVER; INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; CHAPTER 1 INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; THE 2012 EMONET CONFERENCE; THE CHAPTERS; REFERENCES; SOURCES OF EMOTIONS IN THE WORKPLACE; CHAPTER 2 ROOT CAUSES OF POSITIVE EMOTION AT WORK; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 3 EMOTIONAL REGULATION AND IDEATION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; NOTES; REFERENCES 327 $aCHAPTER 4 SYMPATHY AND ANGER: THE ROLE OF ATTRIBUTIONS IN EMOTIONAL RESPONSES TO ABUSIVE SUPERVISION INTRODUCTION; A RESEARCH MODEL: ATTRIBUTIONAL PATHS IN EXPERIENCES OF ABUSIVE SUPERVISION; ATTRIBUTION SHIFT; SYMPATHY OF RECIPIENTS OF ABUSIVE SUPERVISION; CONSEQUENCES OF SYMPATHY; DISCUSSION AND CONCLUSION; REFERENCES; CHAPTER 5 PUTTING THE EMOTION BACK: EXPLORING THE ROLE OF EMOTION IN DISENGAGEMENT; INTRODUCTION; CURRENT THINKING; METHOD; FINDINGS; DISCUSSION; CONCLUSIONS; REFERENCES; CHAPTER 6 THE ARM MODEL TO DEVELOP EMOTION-RELATED ABILITIES (ABILITY EI); INTRODUCTION; CONCLUSION; NOTES 327 $aREFERENCES DYNAMICS OF EMOTIONS IN THE WORKPLACE; CHAPTER 7 A THEORETICAL EXAMINATION OF MIXED GROUP MOOD: THE CONSTRUCT AND ITS PERFORMANCE CONSEQUENCES; INTRODUCTION; THE CONSTRUCT OF MIXED GROUP MOOD; THE FACETS OF MIXED GROUP MOOD; MIXED GROUP MOOD AND GROUP PERFORMANCE: THEORETICAL BACKGROUND; PERFORMANCE EFFECTS OF THE FACETS OF MIXED GROUP MOOD; DISCUSSION; NOTES; ACKNOWLEDGEMENTS; REFERENCES; CHAPTER 8 PICTURES OF FACIAL AFFECT-ULM (PFA-U): A NEW FACS-BASED SET OF PICTURES FOR BASIC EMOTIONS; INTRODUCTION; DEVELOPMENT OF THE PICTURE MATERIAL; RESULTS; DISCUSSION; ACKNOWLEDGMENTS 327 $aREFERENCES CHAPTER 9 SERVICE EMPLOYEES' TRAIT AUTHENTICITY AND CUSTOMER SATISFACTION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 10 EMOTIONAL LABOUR AND ITS CONSEQUENCES: THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE; INTRODUCTION; HYPOTHESES FORMATION; METHOD; ANALYSES AND RESULTS; DISCUSSION; REFERENCES; CHAPTER 11 LAGGED INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEE MOOD: MODERATING ROLES OF MALADAPTIVE EMOTION REGULATION STRATEGIES; INTRODUCTION; THEORETICAL BACKGROUND; HYPOTHESES DEVELOPMENT; METHODS; RESULTS; DISCUSSION; REFERENCES 327 $aEXPRESSION OF EMOTIONS IN THE WORK PLACE CHAPTER 12 BRIEF EMOTIONAL VOCAL EXPRESSIONS: PROXIES FOR DECISION MAKING IN EMERGENCY CALLS?; INTRODUCTION; METHOD; RESULTS; DISCUSSION; IMPLICATIONS; FUTURE RESEARCH; NOTES; REFERENCES; CHAPTER 13 ''MY BOSS IS PROBABLY THE DEVIL!'' EXPLORING EMPLOYEES' ONLINE VENTS; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 14 AFFECTIVE DISPLAYS IN E-MAIL COMMUNICATION: EVIDENCE FROM THE LAB AND THE FIELD; EMOTIONS IN THE VIRTUAL ENVIRONMENT; STUDY 1 - FIELD DATA OBSERVATION STUDY; METHOD; MEASURES; RESULTS; STUDY 1 - DISCUSSION 327 $aSTUDY 2 - EXPERIMENTAL MANIPULATION STUDY 330 $aResearch on Emotion in Organizations is the publication of the Emonet listserv http://www.emotionsnet.org, which hosts the biennial International Conference on Emotion and Worklife. Chapters in the series include a selection of peer-reviewed papers from the conference, together with invited chapters by leading scholars in the field of emotion in organizational settings. 410 0$aResearch on Emotion in Organizations 606 $aEmotions 608 $aElectronic books. 615 0$aEmotions. 676 $a302.35000000000002 701 $aZerbe$b W. J$0954983 701 $aAshkanasy$b Neal M.$f1945-$0954981 701 $aHa?rtel$b Charmine E. J.$f1959-$01040849 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910452290503321 996 $aIndividual sources, dynamics, and expressions of emotion$92464009 997 $aUNINA