Trust and partnership : strategic IT management for turbulent times / / Robert J. Benson, Pieter M. Ribbers with Ronald B. Blitstein

• Autore: Benson Robert J.
• Pubblicazione: Hoboken, New Jersey : , : Wiley, , 2014; ©2014
• Edizione: 1st edition
• Descrizione fisica: 1 online resource (1081 p.)
• Disciplina: 004.068; 004.068/4
• Soggetto topico: Information technology - Management; Strategic planning; International business enterprises - Communication systems - Management
• Soggetto genere / forma: Electronic books.
• Persona (resp. second.): RibbersPieter M.; BlitsteinRonald B.
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Cover; Series Page; Title Page; Copyright; Preface; Part One: The Challenges; Chapter 1: Business and IT in Turbulent Times; Turbulence and Uncertainty Challenge Enterprises; This Is Not about Alignment (Entirely); The Problem of Business and IT Relationships; Strategic IT Management Changes the Mental Models about IT in the Enterprise; To Whom Are We Writing? Who Is Our Audience? Whose Mental Models Are We Changing?; Notes; Chapter 2: The Barrier; Trust and Performance Are Highly Correlated; Trust and Partnership Are Highly Correlated ; Context and Performance Affect Trust and Ability to PartnerTrust and the Total Value Performance Model; Trust and Governance; A Case of Broken Trust; The Role of Executive Leadership; Notes; Chapter 3: A Staircase to Trust; What Is Trust?; Dimensions of Trust; Trust Improves Business Performance; Can Trust between Business and IT Be Built?; Personal Trust versus Organizational Trust; Maslow's Hierarchy of Needs and IT; Business Requirements for Total Value Performance; How Does Trust Affect IT Strategy in Turbulent Times?; Producing Business Outcomes-An Assessment; References; Notes ; Chapter 4: IT Strategy in Turbulent EnvironmentsChange and Turbulence Defined; How Do Organizations Cope with Change and Turbulence?; Assessing Turbulence in the Enterprise; Organizational Capabilities and Environmental Turbulence; How Do IT and IT Management Cope with Turbulence and Change?; Producing Business Outcomes Despite Turbulence and Uncertainty: An Assessment; References; Notes; Chapter 5: Turbulence in Information Technology; History of Technology Turbulence; The Impact of Technology Turbulence; Enterprise Implications Based on Turbulence in IT; Technology Turbulence Assessment ; ReferencesNotes; Chapter 6: The Effects of IT Sourcing; The IT Services Supplier as a Strategic Concern; Strategic IT Outsourcing; The Impact of Trust and Turbulence; Looking Ahead9; References; Notes; Part Two: Principles for Transforming Business in Turbulent Times; Chapter 7: Requirements for Strategic IT Management; The Impact of Turbulence and Trust; The Impact of Turbulence; The Impact of Trust; Turbulence and Trust: Requirements for Business-IT Partnership; Demand and Supply Management of IT; Demand and Supply Impact on Outsourcing; To Conclude: The Need for Relational Governance ; Self-Assessment: IT CompetenciesNotes; Chapter 8: The Service Relationship; IT Is a Service Business; Service Performance Is the Foundation for IT Credibility and Trust; IT Service Management Is Critical; So What?; Conclusion and Scorecards; Scorecard Evaluation20; Notes; Chapter 9: The Partnership Relationship; Reasons for the Business-IT Partnership; Defining the Business-IT Partnership; Dealing with Culture, Behavior, and Silos; Implementing the Business-IT Partnership; Engaging the Business; Implementing Partnerships Requires Agreement on Roles for the Partners; Is This a Real Problem? ; "Teaming" Is the New Partnership
• Sommario/riassunto: Proven methodologies to enhance business value by exploiting the latest global technology trends and best business and IT practices There is no doubt that a tidal wave of change is hitting the area of business technology; new business models are forming around the cloud, new insights on how an enterprise runs is being aided by mining massive transactional and operational data sets. Decision-making is becoming almost prescient through new classes of data visualization, data analytics, and dashboards. Despite the promise of technologies to make a difference, or perhaps because of it, IT
• Titolo autorizzato: Trust and partnership
• ISBN: 1-119-20391-0; 1-118-85350-4; 1-118-85352-0
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910132187503321
• Lo trovi qui: Univ. Federico II
• Serie: Wiley CIO series.