05628nam 2200709 450 991013218750332120190408102906.01-119-20391-01-118-85350-41-118-85352-0(CKB)3710000000203808(EBL)1744755(SSID)ssj0001599665(PQKBManifestationID)16306038(PQKBTitleCode)TC0001599665(PQKBWorkID)14892186(PQKB)11605615(MiAaPQ)EBC1744755(CaSebORM)9781118443934(EXLCZ)99371000000020380820160408h20142014 uy 0engur|n|---|||||txtccrTrust and partnership strategic IT management for turbulent times /Robert J. Benson, Pieter M. Ribbers with Ronald B. Blitstein1st editionHoboken, New Jersey :Wiley,2014.©20141 online resource (1081 p.)Wiley CIO SeriesDescription based upon print version of record.1-118-44393-4 Includes bibliographical references and index.Cover; Series Page; Title Page; Copyright; Preface; Part One: The Challenges; Chapter 1: Business and IT in Turbulent Times; Turbulence and Uncertainty Challenge Enterprises; This Is Not about Alignment (Entirely); The Problem of Business and IT Relationships; Strategic IT Management Changes the Mental Models about IT in the Enterprise; To Whom Are We Writing? Who Is Our Audience? Whose Mental Models Are We Changing?; Notes; Chapter 2: The Barrier; Trust and Performance Are Highly Correlated; Trust and Partnership Are Highly CorrelatedContext and Performance Affect Trust and Ability to PartnerTrust and the Total Value Performance Model; Trust and Governance; A Case of Broken Trust; The Role of Executive Leadership; Notes; Chapter 3: A Staircase to Trust; What Is Trust?; Dimensions of Trust; Trust Improves Business Performance; Can Trust between Business and IT Be Built?; Personal Trust versus Organizational Trust; Maslow's Hierarchy of Needs and IT; Business Requirements for Total Value Performance; How Does Trust Affect IT Strategy in Turbulent Times?; Producing Business Outcomes-An Assessment; References; NotesChapter 4: IT Strategy in Turbulent EnvironmentsChange and Turbulence Defined; How Do Organizations Cope with Change and Turbulence?; Assessing Turbulence in the Enterprise; Organizational Capabilities and Environmental Turbulence; How Do IT and IT Management Cope with Turbulence and Change?; Producing Business Outcomes Despite Turbulence and Uncertainty: An Assessment; References; Notes; Chapter 5: Turbulence in Information Technology; History of Technology Turbulence; The Impact of Technology Turbulence; Enterprise Implications Based on Turbulence in IT; Technology Turbulence AssessmentReferencesNotes; Chapter 6: The Effects of IT Sourcing; The IT Services Supplier as a Strategic Concern; Strategic IT Outsourcing; The Impact of Trust and Turbulence; Looking Ahead9; References; Notes; Part Two: Principles for Transforming Business in Turbulent Times; Chapter 7: Requirements for Strategic IT Management; The Impact of Turbulence and Trust; The Impact of Turbulence; The Impact of Trust; Turbulence and Trust: Requirements for Business-IT Partnership; Demand and Supply Management of IT; Demand and Supply Impact on Outsourcing; To Conclude: The Need for Relational GovernanceSelf-Assessment: IT CompetenciesNotes; Chapter 8: The Service Relationship; IT Is a Service Business; Service Performance Is the Foundation for IT Credibility and Trust; IT Service Management Is Critical; So What?; Conclusion and Scorecards; Scorecard Evaluation20; Notes; Chapter 9: The Partnership Relationship; Reasons for the Business-IT Partnership; Defining the Business-IT Partnership; Dealing with Culture, Behavior, and Silos; Implementing the Business-IT Partnership; Engaging the Business; Implementing Partnerships Requires Agreement on Roles for the Partners; Is This a Real Problem?"Teaming" Is the New PartnershipProven methodologies to enhance business value by exploiting the latest global technology trends and best business and IT practices There is no doubt that a tidal wave of change is hitting the area of business technology; new business models are forming around the cloud, new insights on how an enterprise runs is being aided by mining massive transactional and operational data sets. Decision-making is becoming almost prescient through new classes of data visualization, data analytics, and dashboards. Despite the promise of technologies to make a difference, or perhaps because of it, ITWiley CIO series.Information technologyManagementStrategic planningInternational business enterprisesCommunication systemsManagementElectronic books.Information technologyManagement.Strategic planning.International business enterprisesCommunication systemsManagement.004.068004.068/4Benson Robert J.964163Ribbers Pieter M.Blitstein Ronald B.MiAaPQMiAaPQMiAaPQBOOK9910132187503321Trust and partnership2186545UNINA