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20 reproducible assessment instruments for the new work culture / / Philip R. Harris



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Autore: Harris Philip R (Philip Robert), <1926-> Visualizza persona
Titolo: 20 reproducible assessment instruments for the new work culture / / Philip R. Harris Visualizza cluster
Pubblicazione: Amherst, Mass., : HRD Press, c1995
Descrizione fisica: 1 online resource (186 p.)
Disciplina: 658.4
Soggetto topico: Organizational effectiveness - Measurement
Personnel management
Teams in the workplace
Management
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references.
Nota di contenuto: Table of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory
14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue
Sommario/riassunto: Areas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an
Altri titoli varianti: Twenty reproducible assessment instruments for the new work culture
Titolo autorizzato: 20 reproducible assessment instruments for the new work culture  Visualizza cluster
ISBN: 1-59996-501-1
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910822374003321
Lo trovi qui: Univ. Federico II
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