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035   $a(SSID)ssj0000448365
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035   $a(PQKBTitleCode)TC0000448365
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100   $a20060413d1995      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$a20 reproducible assessment instruments for the new work culture /$fPhilip R. Harris
210   $aAmherst, Mass. $cHRD Press$dc1995
215   $a1 online resource (186 p.)
300   $aDescription based upon print version of record.
311   $a0-87425-989-4 
320   $aIncludes bibliographical references.
327   $aTable of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory
327   $a14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue
330   $aAreas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an
517 3 $aTwenty reproducible assessment instruments for the new work culture
606   $aOrganizational effectiveness$xMeasurement
606   $aPersonnel management
606   $aTeams in the workplace
606   $aManagement
615  0$aOrganizational effectiveness$xMeasurement.
615  0$aPersonnel management.
615  0$aTeams in the workplace.
615  0$aManagement.
676   $a658.4
700   $aHarris$b Philip R$g(Philip Robert),$f1926-$099413
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910822374003321
996   $a20 reproducible assessment instruments for the new work culture$94059566
997   $aUNINA