Effective apology : mending fences, building bridges, and restoring trust / / John Kador
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| Autore: |
Kador John
|
| Titolo: |
Effective apology : mending fences, building bridges, and restoring trust / / John Kador
|
| Pubblicazione: | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (284 p.) |
| Disciplina: | 659.2 |
| Soggetto topico: | Corporate image |
| Apologizing | |
| Corporations - Public relations | |
| Business communication | |
| Crisis management | |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references (p. 243-251) and index. |
| Nota di contenuto: | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Sommario/riassunto: | From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations. |
| Titolo autorizzato: | Effective apology |
| ISBN: | 1-282-30062-8 |
| 9786612300622 | |
| 1-60509-139-1 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910818464303321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
BK business book.