02848nam 2200709 a 450 991081846430332120200520144314.01-282-30062-897866123006221-60509-139-1(CKB)2550000000007110(EBL)483752(OCoLC)449521239(SSID)ssj0000294777(PQKBManifestationID)11255611(PQKBTitleCode)TC0000294777(PQKBWorkID)10312257(PQKB)11611780(Au-PeEL)EBL483752(CaPaEBR)ebr10315417(CaONFJC)MIL230062(CaSebORM)9781605091396(MiAaPQ)EBC483752(OCoLC)778356093(OCoLC)ocn778356093 (EXLCZ)99255000000000711020090202d2009 uy 0engur|n|---|||||txtccrEffective apology mending fences, building bridges, and restoring trust /John Kador1st ed.San Francisco Berrett-Koehler Publishers20091 online resource (284 p.)A BK business bookDescription based upon print version of record.1-57675-901-6 Includes bibliographical references (p. 243-251) and index.The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.BK business book.Corporate imageApologizingCorporationsPublic relationsBusiness communicationCrisis managementCorporate image.Apologizing.CorporationsPublic relations.Business communication.Crisis management.659.2Kador John1640686MiAaPQMiAaPQMiAaPQBOOK9910818464303321Effective apology3984348UNINA