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Record Nr. |
UNINA9910818464303321 |
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Autore |
Kador John |
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Titolo |
Effective apology : mending fences, building bridges, and restoring trust / / John Kador |
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Pubbl/distr/stampa |
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San Francisco, : Berrett-Koehler Publishers, 2009 |
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ISBN |
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1-282-30062-8 |
9786612300622 |
1-60509-139-1 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (284 p.) |
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Collana |
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Disciplina |
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Soggetti |
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Corporate image |
Apologizing |
Corporations - Public relations |
Business communication |
Crisis management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 243-251) and index. |
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Nota di contenuto |
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The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
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Sommario/riassunto |
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From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations. |
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