IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer
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| Autore: |
Bielskas Amanda <1974->
|
| Titolo: |
IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer
|
| Pubblicazione: | Chicago, : ALA TechSource, an imprint of the American Library Association, c2012 |
| Descrizione fisica: | 1 online resource (122 p.) |
| Disciplina: | 20 |
| Soggetto topico: | Electronic reference services (Libraries) |
| Mobile communication systems - Library applications | |
| Instant messaging | |
| Text messages (Cell phone systems) | |
| Altri autori: |
DreyerKathleen M. <1972->
|
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS |
| Sommario/riassunto: | Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! |
| Titolo autorizzato: | IM and SMS reference services for libraries |
| ISBN: | 1-55570-845-5 |
| 1-55570-844-7 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910786288203321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Tech set ; ; #19.