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100   $a20120308d2012      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aIM and SMS reference services for libraries$b[electronic resource] /$fAmanda Bielskas and Kathleen M. Dreyer
210   $aChicago $cALA TechSource, an imprint of the American Library Association$dc2012
215   $a1 online resource (122 p.)
225 1 $aThe tech set ;$v19
300   $aDescription based upon print version of record.
311   $a1-55570-782-3 
320   $aIncludes bibliographical references and index.
327   $aCONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS
330   $aUsers want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
410  0$aTech set ;$v#19.
606   $aElectronic reference services (Libraries)
606   $aMobile communication systems$xLibrary applications
606   $aInstant messaging
606   $aText messages (Cell phone systems)
615  0$aElectronic reference services (Libraries)
615  0$aMobile communication systems$xLibrary applications.
615  0$aInstant messaging.
615  0$aText messages (Cell phone systems)
676   $a20
700   $aBielskas$b Amanda$f1974-$01484224
701   $aDreyer$b Kathleen M.$f1972-$01484225
712 02$aLibrary and Information Technology Association (U.S.)
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910786288203321
996   $aIM and SMS reference services for libraries$93702787
997   $aUNINA