Total quality management in information services / / Guy St Clair
(Visualizza in formato marc)
(Visualizza in BIBFRAME)
| Autore: |
St. Clair Guy <1940->
|
| Titolo: |
Total quality management in information services / / Guy St Clair
|
| Pubblicazione: | London, [England] : , : Bowker-Saur, , 1997 |
| ©1997 | |
| Edizione: | Reprint 2012 |
| Descrizione fisica: | 1 online resource (287 p.) |
| Disciplina: | 025.52068 |
| Soggetto topico: | Information services - Management |
| Total quality management | |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index |
| Titolo autorizzato: | Total quality management in information services |
| ISBN: | 3-11-096398-1 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910463651903321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Information Services Management Series