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Record Nr. |
UNINA9910463651903321 |
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Autore |
St. Clair Guy <1940-> |
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Titolo |
Total quality management in information services / / Guy St Clair |
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Pubbl/distr/stampa |
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London, [England] : , : Bowker-Saur, , 1997 |
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©1997 |
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ISBN |
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Edizione |
[Reprint 2012] |
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Descrizione fisica |
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1 online resource (287 p.) |
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Collana |
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Information Services Management Series |
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Disciplina |
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Soggetti |
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Information services - Management |
Total quality management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index |
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