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035   $a(MiAaPQ)EBC4008275
035   $a(DE-B1597)48799
035   $a(OCoLC)979851385
035   $a(DE-B1597)9783110963984
035   $a(Au-PeEL)EBL4008275
035   $a(CaPaEBR)ebr11084321
035   $a(CaONFJC)MIL814605
035   $a(OCoLC)951971067
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100   $a20160224h19971997  uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aTotal quality management in information services /$fGuy St Clair
205   $aReprint 2012
210  1$aLondon, [England] :$cBowker-Saur,$d1997.
210  4$dİ1997
215   $a1 online resource (287 p.)
225 0 $aInformation Services Management Series
300   $aDescription based upon print version of record.
311   $a3-598-24368-5 
320   $aIncludes bibliographical references and index.
327   $tFrontmatter -- $tThe author -- $tIntroduction to the series -- $tContents -- $tForeword -- $tIntroduction: 'Total quality management means quality service' -- $tPart 1 Quality and Information Services -- $tPart 2 TQM - the Critical Components for Information Services -- $tPart 3 Bringing quality management to information services -- $tSelected bibliography -- $tAppendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- $tIndex
410  0$aInformation Services Management Series
606   $aInformation services$xManagement
606   $aTotal quality management
608   $aElectronic books.
615  0$aInformation services$xManagement.
615  0$aTotal quality management.
676   $a025.52068
700   $aSt. Clair$b Guy$f1940-$01037038
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910463651903321
996   $aTotal quality management in information services$92471569
997   $aUNINA