Service Design Capabilities / / by Nicola Morelli, Amalia de Götzen, Luca Simeone
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| Autore: |
Morelli Nicola
|
| Titolo: |
Service Design Capabilities / / by Nicola Morelli, Amalia de Götzen, Luca Simeone
|
| Pubblicazione: | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2021 |
| Edizione: | 1st ed. 2021. |
| Descrizione fisica: | 1 online resource (xv, 89 pages) : illustrations, charts; digital, PDF file(s) |
| Disciplina: | 658.514 |
| 004.21 | |
| Soggetto topico: | Technological innovations |
| Manufactures | |
| Service industries | |
| Innovation and Technology Management | |
| Machines, Tools, Processes | |
| Services | |
| Persona (resp. second.): | de GötzenAmalia |
| SimeoneLuca | |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of ‘service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book. |
| Sommario/riassunto: | This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job. |
| Titolo autorizzato: | Service design capabilities |
| ISBN: | 3-030-56282-4 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910418354003321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Springer Series in Design and Innovation, . 2661-8192 ; ; 10