03389nam 22006255 450 991041835400332120230721133704.03-030-56282-410.1007/978-3-030-56282-3(CKB)4100000011401244(DE-He213)978-3-030-56282-3(MiAaPQ)EBC6321302(Au-PeEL)EBL6321302(OCoLC)1203842846(oapen)https://directory.doabooks.org/handle/20.500.12854/25884(PPN)250216345(EXLCZ)99410000001140124420200827d2021 u| 0engurmn#---mamaatxtrdacontentcrdamediacrrdacarrierService Design Capabilities /by Nicola Morelli, Amalia de Götzen, Luca Simeone1st ed. 2021.Cham :Springer International Publishing :Imprint: Springer,2021.1 online resource (xv, 89 pages) illustrations, charts; digital, PDF file(s)Springer Series in Design and Innovation,2661-8192 ;10Print version: 9783030562816 Includes bibliographical references and index.Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of ‘service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.Springer Series in Design and Innovation,2661-8192 ;10Technological innovationsManufacturesService industriesInnovation and Technology ManagementMachines, Tools, ProcessesServicesTechnological innovations.Manufactures.Service industries.Innovation and Technology Management.Machines, Tools, Processes.Services.658.514004.21Morelli Nicolaauthttp://id.loc.gov/vocabulary/relators/aut985114de Götzen Amaliaauthttp://id.loc.gov/vocabulary/relators/autSimeone Lucaauthttp://id.loc.gov/vocabulary/relators/autUkMaJRUBOOK9910418354003321Service design capabilities2251282UNINA