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010   $a3-030-56282-4
024 7 $a10.1007/978-3-030-56282-3
035   $a(CKB)4100000011401244
035   $a(DE-He213)978-3-030-56282-3
035   $a(MiAaPQ)EBC6321302
035   $a(Au-PeEL)EBL6321302
035   $a(OCoLC)1203842846
035   $a(oapen)https://directory.doabooks.org/handle/20.500.12854/25884
035   $a(PPN)250216345
035   $a(EXLCZ)994100000011401244
100   $a20200827d2021      u|         0
101 0 $aeng
135   $aurmn#---mamaa
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aService Design Capabilities /$fby Nicola Morelli, Amalia de Götzen, Luca Simeone
205   $a1st ed. 2021.
210  1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2021.
215   $a1 online resource (xv, 89 pages) $cillustrations, charts; digital, PDF file(s)
225 1 $aSpringer Series in Design and Innovation,$x2661-8192 ;$v10
311 08$aPrint version: 9783030562816 
320   $aIncludes bibliographical references and index.
327   $aIntroduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of ?service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.
330   $aThis open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers? capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
410  0$aSpringer Series in Design and Innovation,$x2661-8192 ;$v10
606   $aTechnological innovations
606   $aManufactures
606   $aService industries
606   $aInnovation and Technology Management
606   $aMachines, Tools, Processes
606   $aServices
615  0$aTechnological innovations.
615  0$aManufactures.
615  0$aService industries.
615 14$aInnovation and Technology Management.
615 24$aMachines, Tools, Processes.
615 24$aServices.
676   $a658.514
676   $a004.21
700   $aMorelli$b Nicola$4aut$4http://id.loc.gov/vocabulary/relators/aut$0985114
702   $ade Götzen$b Amalia$4aut$4http://id.loc.gov/vocabulary/relators/aut
702   $aSimeone$b Luca$4aut$4http://id.loc.gov/vocabulary/relators/aut
801  2$bUkMaJRU
906   $aBOOK
912   $a9910418354003321
996   $aService design capabilities$92251282
997   $aUNINA