Fundamentals of quality control and improvement / / Amitava Mitra

• Autore: Mitra Amitava
• Pubblicazione: Hoboken, New Jersey : , : Wiley, , 2016; ©2016
• Edizione: Fourth edition.
• Descrizione fisica: 1 online resource (819 p.)
• Disciplina: 658.4/013
• Soggetto topico: Quality control - Statistical methods
• Soggetto genere / forma: Electronic books.
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Fundamentals of Quality Control and Improvement; Contents; Preface; About The Companion Website; Part I: Philosophy and Fundamentals; Chapter 1: Introduction to Quality Control and the Total Quality System; 1-1 Introduction and Chapter Objectives; 1-2 Evolution of Quality Control; 1-3 Quality; Quality Characteristics; Variables and Attributes; Defects; Standard or Specification; Quality of Design; Quality of Conformance; Quality of Performance; 1-4 Quality Control; Off-Line Quality Control; Statistical Process Control; Acceptance Sampling Plans; 1-5 Quality Assurance ; 1-6 Quality Circles and Quality Improvement Teams1-7 Customer Needs and Market Share; Kano Model; 1-8 Benefits of Quality Control and the Total Quality System; Total Quality System; 1-9 Quality and Reliability; 1-10 Quality Improvement; 1-11 Product and Service Costing; Activity-Based Costing; 1-12 Quality Costs; Prevention Costs; Appraisal Costs; Internal Failure Costs; External Failure Costs; Hidden Failure Costs; Quality Costs Data Requirements; Process Cost Approach; 1-13 Measuring Quality Costs; Impact of Quality Improvement on Quality Costs; 1-14 Management of Quality ; 1-15 Quality and ProductivityEffect on Cost; Effect on Market; 1-16 Total Quality Environmental Management; Green Supply Chain; Summary; Key Terms; Exercises; References; Chapter 2: Some Philosophies and Their Impact on Quality; 2-1 Introduction and Chapter Objectives; 2-2 Service Industries and Their Characteristics; Differences in the Manufacturing and Service Sectors; Service Quality Characteristics; Measuring Service Quality; Techniques for Evaluating Service Quality; 2-3 Model for Service Quality; 2-4 W. Edwards Deming's Philosophy; Extended Process; Deming's 14 Points for Management ; Deming's Deadly Diseases2-5 Philip B. Crosby's Philosophy; Four Absolutes of Quality Management; 14-Step Plan for Quality Improvement; 2-6 Joseph M. Juran's Philosophy; Quality Trilogy Process; Quality Planning; Quality Control; Quality Improvement; 2-7 The Three Philosophies Compared; Definition of Quality; Management Commitment; Strategic Approach to a Quality System; Measurement of Quality; Never-Ending Process of Improvement; Education and Training; Eliminating the Causes of Problems; Goal Setting; Structural Plan; Summary; Key Terms; Exercises; References ; Chapter 3: Quality Management: Practices, Tools, and Standards3-1 Introduction and Chapter Objectives; 3-2 Management Practices; Total Quality Management; Vision and Quality Policy; Balanced Scorecard; Performance Standards; 3-3 Quality Function Deployment; QFD Process; 3-4 Benchmarking and Performance Evaluation; Benchmarking; Quality Auditing; Vendor Selection and Certification Programs; Vendor Rating and Selection; 3-5 Health Care Analytics; Health Care Analytics and Big Data; Uniqueness of Health Care; Challenges in Health Care Quality; 3-6 Tools for Continuous Quality Improvement ; Pareto Diagrams
• Titolo autorizzato: Fundamentals of quality control and improvement
• ISBN: 1-118-70515-7
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910465783103321
• Lo trovi qui: Univ. Federico II