LEADER 04448nam 2200553 450 001 9910465783103321 005 20200520144314.0 010 $a1-118-70515-7 035 $a(CKB)3710000000635956 035 $a(EBL)4497494 035 $a(MiAaPQ)EBC4497494 035 $a(Au-PeEL)EBL4497494 035 $a(CaPaEBR)ebr11201200 035 $a(CaONFJC)MIL913541 035 $a(OCoLC)946311280 035 $a(EXLCZ)993710000000635956 100 $a20160420h20162016 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aFundamentals of quality control and improvement /$fAmitava Mitra 205 $aFourth edition. 210 1$aHoboken, New Jersey :$cWiley,$d2016. 210 4$dİ2016 215 $a1 online resource (819 p.) 300 $aDescription based upon print version of record. 311 $a1-118-70544-0 311 $a1-118-70514-9 320 $aIncludes bibliographical references and index. 327 $aFundamentals of Quality Control and Improvement; Contents; Preface; About The Companion Website; Part I: Philosophy and Fundamentals; Chapter 1: Introduction to Quality Control and the Total Quality System; 1-1 Introduction and Chapter Objectives; 1-2 Evolution of Quality Control; 1-3 Quality; Quality Characteristics; Variables and Attributes; Defects; Standard or Specification; Quality of Design; Quality of Conformance; Quality of Performance; 1-4 Quality Control; Off-Line Quality Control; Statistical Process Control; Acceptance Sampling Plans; 1-5 Quality Assurance 327 $a1-6 Quality Circles and Quality Improvement Teams1-7 Customer Needs and Market Share; Kano Model; 1-8 Benefits of Quality Control and the Total Quality System; Total Quality System; 1-9 Quality and Reliability; 1-10 Quality Improvement; 1-11 Product and Service Costing; Activity-Based Costing; 1-12 Quality Costs; Prevention Costs; Appraisal Costs; Internal Failure Costs; External Failure Costs; Hidden Failure Costs; Quality Costs Data Requirements; Process Cost Approach; 1-13 Measuring Quality Costs; Impact of Quality Improvement on Quality Costs; 1-14 Management of Quality 327 $a1-15 Quality and ProductivityEffect on Cost; Effect on Market; 1-16 Total Quality Environmental Management; Green Supply Chain; Summary; Key Terms; Exercises; References; Chapter 2: Some Philosophies and Their Impact on Quality; 2-1 Introduction and Chapter Objectives; 2-2 Service Industries and Their Characteristics; Differences in the Manufacturing and Service Sectors; Service Quality Characteristics; Measuring Service Quality; Techniques for Evaluating Service Quality; 2-3 Model for Service Quality; 2-4 W. Edwards Deming's Philosophy; Extended Process; Deming's 14 Points for Management 327 $aDeming's Deadly Diseases2-5 Philip B. Crosby's Philosophy; Four Absolutes of Quality Management; 14-Step Plan for Quality Improvement; 2-6 Joseph M. Juran's Philosophy; Quality Trilogy Process; Quality Planning; Quality Control; Quality Improvement; 2-7 The Three Philosophies Compared; Definition of Quality; Management Commitment; Strategic Approach to a Quality System; Measurement of Quality; Never-Ending Process of Improvement; Education and Training; Eliminating the Causes of Problems; Goal Setting; Structural Plan; Summary; Key Terms; Exercises; References 327 $aChapter 3: Quality Management: Practices, Tools, and Standards3-1 Introduction and Chapter Objectives; 3-2 Management Practices; Total Quality Management; Vision and Quality Policy; Balanced Scorecard; Performance Standards; 3-3 Quality Function Deployment; QFD Process; 3-4 Benchmarking and Performance Evaluation; Benchmarking; Quality Auditing; Vendor Selection and Certification Programs; Vendor Rating and Selection; 3-5 Health Care Analytics; Health Care Analytics and Big Data; Uniqueness of Health Care; Challenges in Health Care Quality; 3-6 Tools for Continuous Quality Improvement 327 $aPareto Diagrams 606 $aQuality control$xStatistical methods 608 $aElectronic books. 615 0$aQuality control$xStatistical methods. 676 $a658.4/013 700 $aMitra$b Amitava$0891732 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910465783103321 996 $aFundamentals of quality control and improvement$91991595 997 $aUNINA