Practical insights on customer service [[electronic resource] ] : an African perspective / / Emmanuel Danstan Chinunda

• Autore: Chinunda Emmanuel Danstan
• Pubblicazione: London, : Adonis & Abbey Publishers Ltd., 2011
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (134 p.)
• Soggetto topico: Customer services - Africa; Business enterprises - Africa
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: ""Title Page""; ""Contents""; ""Chapter 1""; ""Conclusion""; ""Chapter 2""; ""Builds long-term relationships""; ""Conclusion""; ""Chapter 3""; ""Conclusion""; ""Chapter 4""; ""Conclusion""; ""Chapter 5""; ""Conclusion""; ""Chapter 6""; ""Conclusion""; ""Chapter 7""; ""Conclusion""; ""Chapter 8""; ""Conclusion""; ""Chapter 9""; ""Conclusion""; ""Chapter 10""; ""Do utility companies give good service?""; ""What influences our opinions about service?""; ""Time management in Africa""; ""Conclusion""; ""Chapter 11""; ""Conclusion""; ""Chapter 12""; ""Conclusion""; ""Chapter 13""; ""Conclusion"" ; ""Chapter 14""""Conclusion""; ""Chapter 15""; ""Conclusion""; ""Chapter 16""; ""Conclusion""; ""Chapter 17""; ""While the social situation will govern what manners are appropriate, some general rules apply.""; ""Conclusion""; ""Chapter 18""; ""Conclusion""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""What happened?""; ""Conclusion""; ""Chapter 22""; ""Conclusion""; ""Chapter 23""; ""Bibliography""; ""Index""
• Titolo autorizzato: Practical insights on customer service
• ISBN: 1-912234-17-3
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910785766303321
• Lo trovi qui: Univ. Federico II