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100   $a20120904d2011      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aPractical insights on customer service$b[electronic resource] $ean African perspective /$fEmmanuel Danstan Chinunda
205   $a1st ed.
210   $aLondon $cAdonis & Abbey Publishers Ltd.$d2011
215   $a1 online resource (134 p.)
300   $aDescription based upon print version of record.
311   $a1-906704-85-6 
320   $aIncludes bibliographical references and index.
327   $a""Title Page""; ""Contents""; ""Chapter 1""; ""Conclusion""; ""Chapter 2""; ""Builds long-term relationships""; ""Conclusion""; ""Chapter 3""; ""Conclusion""; ""Chapter 4""; ""Conclusion""; ""Chapter 5""; ""Conclusion""; ""Chapter 6""; ""Conclusion""; ""Chapter 7""; ""Conclusion""; ""Chapter 8""; ""Conclusion""; ""Chapter 9""; ""Conclusion""; ""Chapter 10""; ""Do utility companies give good service?""; ""What influences our opinions about service?""; ""Time management in Africa""; ""Conclusion""; ""Chapter 11""; ""Conclusion""; ""Chapter 12""; ""Conclusion""; ""Chapter 13""; ""Conclusion""
327   $a""Chapter 14""""Conclusion""; ""Chapter 15""; ""Conclusion""; ""Chapter 16""; ""Conclusion""; ""Chapter 17""; ""While the social situation will govern what manners are appropriate, some general rules apply.""; ""Conclusion""; ""Chapter 18""; ""Conclusion""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""What happened?""; ""Conclusion""; ""Chapter 22""; ""Conclusion""; ""Chapter 23""; ""Bibliography""; ""Index""
606   $aCustomer services$zAfrica
606   $aBusiness enterprises$zAfrica
615  0$aCustomer services
615  0$aBusiness enterprises
700   $aChinunda$b Emmanuel Danstan$01499875
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910785766303321
996   $aPractical insights on customer service$93726306
997   $aUNINA