02603nam 2200529 a 450 991078576630332120230725033945.01-912234-17-3(CKB)2670000000241009(EBL)3111185(SSID)ssj0000738837(PQKBManifestationID)11478390(PQKBTitleCode)TC0000738837(PQKBWorkID)10671067(PQKB)10311446(MiAaPQ)EBC3111185(Au-PeEL)EBL3111185(CaPaEBR)ebr10594068(OCoLC)811259975(EXLCZ)99267000000024100920120904d2011 uy 0engur|n|---|||||txtccrPractical insights on customer service[electronic resource] an African perspective /Emmanuel Danstan Chinunda1st ed.London Adonis & Abbey Publishers Ltd.20111 online resource (134 p.)Description based upon print version of record.1-906704-85-6 Includes bibliographical references and index.""Title Page""; ""Contents""; ""Chapter 1""; ""Conclusion""; ""Chapter 2""; ""Builds long-term relationships""; ""Conclusion""; ""Chapter 3""; ""Conclusion""; ""Chapter 4""; ""Conclusion""; ""Chapter 5""; ""Conclusion""; ""Chapter 6""; ""Conclusion""; ""Chapter 7""; ""Conclusion""; ""Chapter 8""; ""Conclusion""; ""Chapter 9""; ""Conclusion""; ""Chapter 10""; ""Do utility companies give good service?""; ""What influences our opinions about service?""; ""Time management in Africa""; ""Conclusion""; ""Chapter 11""; ""Conclusion""; ""Chapter 12""; ""Conclusion""; ""Chapter 13""; ""Conclusion""""Chapter 14""""Conclusion""; ""Chapter 15""; ""Conclusion""; ""Chapter 16""; ""Conclusion""; ""Chapter 17""; ""While the social situation will govern what manners are appropriate, some general rules apply.""; ""Conclusion""; ""Chapter 18""; ""Conclusion""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""What happened?""; ""Conclusion""; ""Chapter 22""; ""Conclusion""; ""Chapter 23""; ""Bibliography""; ""Index""Customer servicesAfricaBusiness enterprisesAfricaCustomer servicesBusiness enterprisesChinunda Emmanuel Danstan1499875MiAaPQMiAaPQMiAaPQBOOK9910785766303321Practical insights on customer service3726306UNINA