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Titolo: |
Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges / / edited by Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson
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Pubblicazione: | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2022 |
Edizione: | 1st ed. 2022. |
Descrizione fisica: | 1 online resource (230 pages) |
Disciplina: | 629.8 |
351 | |
Soggetto topico: | Business information services |
Public administration | |
Artificial intelligence | |
Information technology - Management | |
Control engineering | |
Robotics | |
Automation | |
IT in Business | |
Public Administration | |
Artificial Intelligence | |
Computer Application in Administrative Data Processing | |
Control, Robotics, Automation | |
Persona (resp. second.): | Juell-SkielseGustaf |
LindgrenIda | |
ÅkessonMaria | |
Note generali: | Includes index. |
Nota di contenuto: | Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?. |
Sommario/riassunto: | This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations. |
Titolo autorizzato: | Service automation in the public sector ![]() |
ISBN: | 3-030-92644-3 |
Formato: | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910552735703321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |