LEADER 05153nam 22007695 450 001 9910552735703321 005 20230810174427.0 010 $a3-030-92644-3 024 7 $a10.1007/978-3-030-92644-1 035 $a(MiAaPQ)EBC6925903 035 $a(Au-PeEL)EBL6925903 035 $a(CKB)21399743200041 035 $a(DE-He213)978-3-030-92644-1 035 $a(PPN)261520415 035 $a(EXLCZ)9921399743200041 100 $a20220314d2022 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aService Automation in the Public Sector $eConcepts, Empirical Examples and Challenges /$fedited by Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson 205 $a1st ed. 2022. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2022. 215 $a1 online resource (230 pages) 225 1 $aProgress in IS,$x2196-8713 300 $aIncludes index. 311 08$aPrint version: Juell-Skielse, Gustaf Service Automation in the Public Sector Cham : Springer International Publishing AG,c2022 9783030926434 327 $aPart 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?. 330 $aThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers? understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book?s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations. 410 0$aProgress in IS,$x2196-8713 606 $aBusiness information services 606 $aPublic administration 606 $aArtificial intelligence 606 $aInformation technology$xManagement 606 $aControl engineering 606 $aRobotics 606 $aAutomation 606 $aIT in Business 606 $aPublic Administration 606 $aArtificial Intelligence 606 $aComputer Application in Administrative Data Processing 606 $aControl, Robotics, Automation 615 0$aBusiness information services. 615 0$aPublic administration. 615 0$aArtificial intelligence. 615 0$aInformation technology$xManagement. 615 0$aControl engineering. 615 0$aRobotics. 615 0$aAutomation. 615 14$aIT in Business. 615 24$aPublic Administration. 615 24$aArtificial Intelligence. 615 24$aComputer Application in Administrative Data Processing. 615 24$aControl, Robotics, Automation. 676 $a629.8 676 $a351 702 $aJuell-Skielse$b Gustaf 702 $aLindgren$b Ida 702 $aA?kesson$b Maria 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910552735703321 996 $aService automation in the public sector$92961234 997 $aUNINA