05153nam 22007695 450 991055273570332120230810174427.03-030-92644-310.1007/978-3-030-92644-1(MiAaPQ)EBC6925903(Au-PeEL)EBL6925903(CKB)21399743200041(DE-He213)978-3-030-92644-1(PPN)261520415(EXLCZ)992139974320004120220314d2022 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierService Automation in the Public Sector Concepts, Empirical Examples and Challenges /edited by Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson1st ed. 2022.Cham :Springer International Publishing :Imprint: Springer,2022.1 online resource (230 pages)Progress in IS,2196-8713Includes index.Print version: Juell-Skielse, Gustaf Service Automation in the Public Sector Cham : Springer International Publishing AG,c2022 9783030926434 Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?.This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.Progress in IS,2196-8713Business information servicesPublic administrationArtificial intelligenceInformation technologyManagementControl engineeringRoboticsAutomationIT in BusinessPublic AdministrationArtificial IntelligenceComputer Application in Administrative Data ProcessingControl, Robotics, AutomationBusiness information services.Public administration.Artificial intelligence.Information technologyManagement.Control engineering.Robotics.Automation.IT in Business.Public Administration.Artificial Intelligence.Computer Application in Administrative Data Processing.Control, Robotics, Automation.629.8351Juell-Skielse GustafLindgren IdaÅkesson MariaMiAaPQMiAaPQMiAaPQBOOK9910552735703321Service automation in the public sector2961234UNINA