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Total quality service : principles, practices and implementation / D. H. Stamatis
| Total quality service : principles, practices and implementation / D. H. Stamatis |
| Autore | STAMATIS, D. H. |
| Pubbl/distr/stampa | Delray Beach : St. Lucie, c1996 |
| Descrizione fisica | XVI, 318 p. : ill. ; 24 cm |
| Disciplina | 658.812 |
| Soggetto topico | Gestione delle vendite - relazioni con i clienti |
| ISBN | 1884015832 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-990002745880203316 |
STAMATIS, D. H.
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| Delray Beach : St. Lucie, c1996 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani
| Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani |
| Autore | Villani Isabella |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Milton, Queensland : , : Wiley, , 2019 |
| Descrizione fisica | 1 online resource (1 volume) : illustrations |
| Disciplina | 658.812 |
| Soggetto topico | Relationship marketing |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-7303-6910-2
0-7303-6838-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910467645303321 |
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Villani Isabella
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| Milton, Queensland : , : Wiley, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani
| Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani |
| Autore | Villani Isabella |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Milton, Queensland : , : Wiley, , 2019 |
| Descrizione fisica | 1 online resource (1 volume) : illustrations |
| Disciplina | 658.812 |
| Soggetto topico | Relationship marketing |
| ISBN |
0-7303-6910-2
0-7303-6838-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910793217003321 |
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Villani Isabella
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| Milton, Queensland : , : Wiley, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani
| Transform customer experience : how to achieve customer success and create exceptional CX / / Isabella Villani |
| Autore | Villani Isabella |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Milton, Queensland : , : Wiley, , 2019 |
| Descrizione fisica | 1 online resource (1 volume) : illustrations |
| Disciplina | 658.812 |
| Soggetto topico | Relationship marketing |
| ISBN |
0-7303-6910-2
0-7303-6838-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910818554303321 |
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Villani Isabella
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| Milton, Queensland : , : Wiley, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor
| The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor |
| Pubbl/distr/stampa | New York, N.Y. : McGraw-Hill, c2003 |
| Descrizione fisica | viii, 353 p. : ill. ; 24 cm |
| Disciplina | 658.812 |
| Altri autori (Persone) | Freeland, John G. |
| Soggetto topico | Customer relations - Management |
| ISBN | 0071409351 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISALENTO-991000769749707536 |
| New York, N.Y. : McGraw-Hill, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. del Salento | ||
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User Experience Is Brand Experience [[electronic resource] ] : The Psychology Behind Successful Digital Products and Services / / by Felix van de Sand, Anna-Katharina Frison, Pamela Zotz, Andreas Riener, Katharina Holl
| User Experience Is Brand Experience [[electronic resource] ] : The Psychology Behind Successful Digital Products and Services / / by Felix van de Sand, Anna-Katharina Frison, Pamela Zotz, Andreas Riener, Katharina Holl |
| Autore | van de Sand Felix |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (187 pages) |
| Disciplina | 658.812 |
| Collana | Management for Professionals |
| Soggetto topico |
Branding (Marketing)
Multimedia systems Economics—Psychological aspects Branding Media Design Economic Psychology |
| ISBN | 3-030-29868-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The Battle of Attention -- The Role of Information Processing for Product Perception -- Unconscious Brand Messaging and Perception Beneath the Detection Threshold -- Human Needs and Values as Guideline for Brands and Their Products -- The Intersection of User Experience (UX), Customer Experience (CX) and Brand Experience (BX) -- Conceptual Consumption - Why We Consume Based on Mental Concepts -- The User Experience Identity (UXi) Method -- UXi Validation - How to Evaluate if Brand Values Can Be Experienced by Users -- Summary and Recommendations for Action. . |
| Record Nr. | UNINA-9910367247903321 |
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van de Sand Felix
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| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Using CiviCRM : develop and implement a fully-functional, systematic CRM plan with CiviCRM / / Erik Hommel, Joseph Murray, Brian P. Shaughnessy
| Using CiviCRM : develop and implement a fully-functional, systematic CRM plan with CiviCRM / / Erik Hommel, Joseph Murray, Brian P. Shaughnessy |
| Autore | Hommel Erik |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Birmingham, England : , : Packt Publishing, , 2016 |
| Descrizione fisica | 1 online resource (574 pages) : illustrations |
| Disciplina | 658.812 |
| Collana | Community experience distilled |
| Soggetto topico | Customer relations - Management - Data processing |
| ISBN | 1-78328-146-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Develop and implement a fully-functional, systematic CRM plan with CiviCRM |
| Record Nr. | UNINA-9910798769703321 |
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Hommel Erik
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| Birmingham, England : , : Packt Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Using CiviCRM : develop and implement a fully-functional, systematic CRM plan with CiviCRM / / Erik Hommel, Joseph Murray, Brian P. Shaughnessy
| Using CiviCRM : develop and implement a fully-functional, systematic CRM plan with CiviCRM / / Erik Hommel, Joseph Murray, Brian P. Shaughnessy |
| Autore | Hommel Erik |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Birmingham, England : , : Packt Publishing, , 2016 |
| Descrizione fisica | 1 online resource (574 pages) : illustrations |
| Disciplina | 658.812 |
| Collana | Community experience distilled |
| Soggetto topico | Customer relations - Management - Data processing |
| ISBN | 1-78328-146-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Develop and implement a fully-functional, systematic CRM plan with CiviCRM |
| Record Nr. | UNINA-9910809121903321 |
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Hommel Erik
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| Birmingham, England : , : Packt Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The V-model of service quality : an exploration of African customer service delivery metrics / / by Grafton Whyte (University of Namibia, Namibia)
| The V-model of service quality : an exploration of African customer service delivery metrics / / by Grafton Whyte (University of Namibia, Namibia) |
| Autore | Whyte Grafton |
| Pubbl/distr/stampa | United Kingdom : , : Emerald Publishing, , 2018 |
| Descrizione fisica | 1 online resource (157 pages) |
| Disciplina | 658.812 |
| Collana | Emerald points |
| Soggetto topico |
Customer services - Africa
Customer relations - Africa - Management Business & Economics, Customer Relations Customer services |
| ISBN |
1-78769-605-7
1-78769-603-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910793121803321 |
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Whyte Grafton
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| United Kingdom : , : Emerald Publishing, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The V-model of service quality : an exploration of African customer service delivery metrics / / by Grafton Whyte (University of Namibia, Namibia)
| The V-model of service quality : an exploration of African customer service delivery metrics / / by Grafton Whyte (University of Namibia, Namibia) |
| Autore | Whyte Grafton |
| Pubbl/distr/stampa | United Kingdom : , : Emerald Publishing, , 2018 |
| Descrizione fisica | 1 online resource (157 pages) |
| Disciplina | 658.812 |
| Collana | Emerald points |
| Soggetto topico |
Customer services - Africa
Customer relations - Africa - Management Business & Economics, Customer Relations Customer services |
| ISBN |
1-78769-605-7
1-78769-603-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910810986103321 |
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Whyte Grafton
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| United Kingdom : , : Emerald Publishing, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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