Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / / Kwasi Sarkodie-Mensah, editor

• Pubblicazione: New York : , : Routledge, , 2013
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (522 p.)
• Disciplina: 025.5; 025.52
• Soggetto topico: Public services (Libraries); Libraries and community; Libraries - Public relations; Libraries - Security measures; Customer relations; Conflict management
• Altri autori: Sarkodie-MensahKwasi
• Note generali: ". has been co-published simultaneously as The reference librarian, Numbers 75-76 2002."; First published by the Haworth Information Press, 2002.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; The Nature of the Problem: Definitions, Scope and Extent, Historical Perspectives, and Diverse Clientele; Problem Patrons: All Shapes and Sizes; Problem Patrons; Anger; Harassment of Staff; Crime; Destruction of Property; Unattended Children; Homelessness; Past vs. Current Problems; Conclusion; References; The Problem Patron: Is There One in Your Library?; Introduction; History of "Problem Patron"; Who is a Problem Patron?; Types of Problem Patrons; Problem Patrons of the 90s; Noisy Seniors ; Technology-Created Problem PatronsPatrons' Problem Behavior; Eccentric Behavior; Non-Compliance with Library Rules; Harassment; Intentional Behavior; Problems Caused by Mental Illness; Conclusion; References; The "Problem Patron" Public Libraries Created; Introduction and Background; How the Young Adult Problem Patron has been Created; Developmental Misunderstandings and the "Ideal Patron" Syndrome; Dichotomized Service; Resistance to Library Use and Learning as a Social Process; Inadequate Assumptions About Adolescent Information-Seeking; Conclusion; References ; Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919Problems of Enforcement; Theft, Damage and "Proper" Use; Female and Juvenile Patrons; Loafers and Gamblers; Conclusion; References; Difficult Library Patrons in Academe: It's All in the Eye of the Beholder; Introduction; How Well Do We Know Our Patrons?; Do We Unwittingly Create "Difficult" Patrons Through Our Failure to Appreciate Their Needs?; Do We Label Patrons as Difficult Because They do not Conform to Our View of How Information Research should be Conducted? ; Responding to the Difficult Patron Requires an Attempt to Re-Conceptualize Our ServiceImplications for Staff; Conclusion: Responding to the Difficult Patron; References; The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?; Introduction; Literature Review; Labeling the Academic Library User; Eliminating Sources of Conflict and Tension Between Faculty and Library Staff; Collection Development and Weeding; Circulation Matters; Reserves; Interlibrary Loan Issues; Reference Desk Issues; Purchasing of Electronic Resources; Course-Related Instruction ; Faculty-Librarian RelationshipStudent-Librarian Working Relationship; Student Needs and Procrastination; Recommendations and Conclusion; References; Personal Safety in Library Buildings: Levels, Problems, and Solutions; The Problem: The Public Building as a (Potentially) Dangerous Place; Why Libraries?; Levels of Security; Level 1: Perfect Security; Level 2: Extremely Good Security; Level 3: Very Good Security; Level 4: Commendable (Pretty Good) Security; Level 5: So-So Security; Level 6: Token Security (Better than Nothing); Level 7: No Protection (Rotten Security); Security Measures ; Solutions: A Workable Plan for Preventing Violence in Public Buildings
• Sommario/riassunto: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.</br></br>Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami
• Titolo autorizzato: Helping the difficult library patron
• ISBN: 1-317-95180-8; 1-317-95181-6; 1-315-86347-2
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910964372403321
• Lo trovi qui: Univ. Federico II