05952oam 2200805I 450 991096437240332120251116195627.01-317-95180-81-317-95181-61-315-86347-210.4324/9781315863474 (CKB)3710000000055419(EBL)1521067(OCoLC)863822476(SSID)ssj0001047491(PQKBManifestationID)12432976(PQKBTitleCode)TC0001047491(PQKBWorkID)11159170(PQKB)11539673(MiAaPQ)EBC1521067(Au-PeEL)EBL1521067(CaPaEBR)ebr10795586(CaONFJC)MIL761956(OCoLC)884543488(FINmELB)ELB139047(EXLCZ)99371000000005541920180706d2013 uy 0engur|n|---|||||txtccrHelping the difficult library patron new approaches to examining and resolving a long-standing and ongoing problem /Kwasi Sarkodie-Mensah, editor1st ed.New York :Routledge,2013.1 online resource (522 p.)". has been co-published simultaneously as The reference librarian, Numbers 75-76 2002."First published by the Haworth Information Press, 2002.0-7890-1731-8 0-7890-1730-X Includes bibliographical references and index.Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; The Nature of the Problem: Definitions, Scope and Extent, Historical Perspectives, and Diverse Clientele; Problem Patrons: All Shapes and Sizes; Problem Patrons; Anger; Harassment of Staff; Crime; Destruction of Property; Unattended Children; Homelessness; Past vs. Current Problems; Conclusion; References; The Problem Patron: Is There One in Your Library?; Introduction; History of "Problem Patron"; Who is a Problem Patron?; Types of Problem Patrons; Problem Patrons of the 90s; Noisy SeniorsTechnology-Created Problem PatronsPatrons' Problem Behavior; Eccentric Behavior; Non-Compliance with Library Rules; Harassment; Intentional Behavior; Problems Caused by Mental Illness; Conclusion; References; The "Problem Patron" Public Libraries Created; Introduction and Background; How the Young Adult Problem Patron has been Created; Developmental Misunderstandings and the "Ideal Patron" Syndrome; Dichotomized Service; Resistance to Library Use and Learning as a Social Process; Inadequate Assumptions About Adolescent Information-Seeking; Conclusion; ReferencesHistorical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919Problems of Enforcement; Theft, Damage and "Proper" Use; Female and Juvenile Patrons; Loafers and Gamblers; Conclusion; References; Difficult Library Patrons in Academe: It's All in the Eye of the Beholder; Introduction; How Well Do We Know Our Patrons?; Do We Unwittingly Create "Difficult" Patrons Through Our Failure to Appreciate Their Needs?; Do We Label Patrons as Difficult Because They do not Conform to Our View of How Information Research should be Conducted?Responding to the Difficult Patron Requires an Attempt to Re-Conceptualize Our ServiceImplications for Staff; Conclusion: Responding to the Difficult Patron; References; The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?; Introduction; Literature Review; Labeling the Academic Library User; Eliminating Sources of Conflict and Tension Between Faculty and Library Staff; Collection Development and Weeding; Circulation Matters; Reserves; Interlibrary Loan Issues; Reference Desk Issues; Purchasing of Electronic Resources; Course-Related InstructionFaculty-Librarian RelationshipStudent-Librarian Working Relationship; Student Needs and Procrastination; Recommendations and Conclusion; References; Personal Safety in Library Buildings: Levels, Problems, and Solutions; The Problem: The Public Building as a (Potentially) Dangerous Place; Why Libraries?; Levels of Security; Level 1: Perfect Security; Level 2: Extremely Good Security; Level 3: Very Good Security; Level 4: Commendable (Pretty Good) Security; Level 5: So-So Security; Level 6: Token Security (Better than Nothing); Level 7: No Protection (Rotten Security); Security MeasuresSolutions: A Workable Plan for Preventing Violence in Public BuildingsThis insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.</br></br>Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examiPublic services (Libraries)Libraries and communityLibrariesPublic relationsLibrariesSecurity measuresCustomer relationsConflict managementPublic services (Libraries)Libraries and community.LibrariesPublic relations.LibrariesSecurity measures.Customer relations.Conflict management.025.5025.52Sarkodie-Mensah Kwasi1883090MiAaPQMiAaPQMiAaPQBOOK9910964372403321Helping the difficult library patron4498907UNINA