Successful Customer Service: Get Brilliant Results Fast
(Visualizza in formato marc)
(Visualizza in BIBFRAME)
| Autore: |
Rowson Pauline
|
| Titolo: |
Successful Customer Service: Get Brilliant Results Fast
|
| Pubblicazione: | [Place of publication not identified], : Vacation Work Publications Imprint, 2009 |
| Descrizione fisica: | 1 online resource (217 pages) |
| Disciplina: | 658.812 |
| Soggetto topico: | Marketing & Sales |
| Commerce | |
| Business & Economics | |
| Note generali: | Bibliographic Level Mode of Issuance: Monograph |
| Nota di contenuto: | Intro -- Contents -- Introduction -- Part 1, Creating a culture of excellent customer service -- Ch1 Why good customer service is essential -- Ch2 Knowing your customers -- Ch3 Your customer service philosophy -- Ch4 Setting standards -- Ch5 Improving communication -- Ch6 Motivating your staff -- Ch7 Training and development -- Ch8 Measure, monitor and reward -- Ch9 Customer surveys -- Part 2, Techniques for successful customer service -- Ch10 Voice and telephone handling techniques -- Ch11 Appearance and body language -- Ch12 Listening -- Ch13 Questioning and interpreting needs -- Ch14 Assertiveness -- Ch15 Getting on the customer's wavelength -- Ch16 Dealing with the angry or difficult person -- Ch17 Steps to excetional service -- Ch18 Quickstart guide: Summary of key points -- Ch19 Troubleshooting -- Index. |
| Sommario/riassunto: | This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. |
| Titolo autorizzato: | Successful Customer Service: Get Brilliant Results Fast |
| ISBN: | 1-283-11388-0 |
| 9786613113887 | |
| 1-85458-621-1 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 996339105903316 |
| Lo trovi qui: | Univ. di Salerno |
| Opac: | Controlla la disponibilità qui |