02540oam 2200529zu 450 99633910590331620230721050632.01-283-11388-097866131138871-85458-621-1(CKB)3360000000431298(SSID)ssj0001686287(PQKBManifestationID)16520812(PQKBTitleCode)TC0001686287(PQKBWorkID)15048188(PQKB)10185372(Au-PeEL)EBL4952717(CaONFJC)MIL311388(OCoLC)663947624(MiAaPQ)105955(EXLCZ)99336000000043129820160829d2009 uy engurcnu||||||||txtccrSuccessful Customer Service: Get Brilliant Results Fast[Place of publication not identified]Vacation Work Publications Imprint20091 online resource (217 pages)Bibliographic Level Mode of Issuance: Monograph1-85458-482-0 Intro -- Contents -- Introduction -- Part 1, Creating a culture of excellent customer service -- Ch1 Why good customer service is essential -- Ch2 Knowing your customers -- Ch3 Your customer service philosophy -- Ch4 Setting standards -- Ch5 Improving communication -- Ch6 Motivating your staff -- Ch7 Training and development -- Ch8 Measure, monitor and reward -- Ch9 Customer surveys -- Part 2, Techniques for successful customer service -- Ch10 Voice and telephone handling techniques -- Ch11 Appearance and body language -- Ch12 Listening -- Ch13 Questioning and interpreting needs -- Ch14 Assertiveness -- Ch15 Getting on the customer's wavelength -- Ch16 Dealing with the angry or difficult person -- Ch17 Steps to excetional service -- Ch18 Quickstart guide: Summary of key points -- Ch19 Troubleshooting -- Index.This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.Marketing & SalesHILCCCommerceHILCCBusiness & EconomicsHILCCMarketing & SalesCommerceBusiness & Economics658.812Rowson Pauline1019720PQKBBOOK996339105903316Successful Customer Service: Get Brilliant Results Fast2405891UNISA