Mediation skills and strategies : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee
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| Autore: |
Whatling Tony <1939->
|
| Titolo: |
Mediation skills and strategies : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee
|
| Pubblicazione: | London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 |
| Descrizione fisica: | 1 online resource (178 p.) |
| Disciplina: | 158.1/2 |
| 303.69 | |
| 158.12 | |
| Soggetto topico: | Mediation - Psychological aspects |
| Conflict management | |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills |
| Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' | |
| Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page | |
| Sommario/riassunto: | A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators. |
| Titolo autorizzato: | Mediation skills and strategies |
| ISBN: | 9786613688668 |
| 9781280778278 | |
| 128077827X | |
| 9780857006271 | |
| 0857006274 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910959854003321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |