LEADER 00930nam0-22003011i-450- 001 990000435320403321 005 20040723123226.0 035 $a000043532 035 $aFED01000043532 035 $a(Aleph)000043532FED01 035 $a000043532 100 $a20020821d--------km-y0itay50------ba 101 0 $aeng 105 $ay-------001yy 200 1 $aThermal volume changes of the mineral-water system in low porosity clay soils$fG. Baldi, T. Hueckel, R. Pellegrini 210 $aBergamo$cISMES$d[19..] 215 $a1 v.$d29 cm 225 1 $aISMES$v268 700 1$aBaldi,$bG.$0335305 701 1$aHueckel,$bTomasz$024523 701 1$aPellegrini,$bR.$0339319 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990000435320403321 952 $a08 CC 489$b3920$fDINED 959 $aDINED 996 $aThermal volume changes of the mineral-water system in low porosity clay soils$9327348 997 $aUNINA LEADER 03311nam 2200625Ia 450 001 9910959854003321 005 20230801222655.0 010 $a9786613688668 010 $a9781280778278 010 $a128077827X 010 $a9780857006271 010 $a0857006274 035 $a(CKB)2670000000180315 035 $a(EBL)903013 035 $a(OCoLC)792688497 035 $a(SSID)ssj0000638436 035 $a(PQKBManifestationID)12274646 035 $a(PQKBTitleCode)TC0000638436 035 $a(PQKBWorkID)10714474 035 $a(PQKB)11120992 035 $a(MiAaPQ)EBC903013 035 $a(Perlego)951107 035 $a(EXLCZ)992670000000180315 100 $a20111103d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aMediation skills and strategies $ea practical guide /$fTony Whatling ; foreword by Mohamed M. Keshavjee 210 $aLondon ;$aPhiladelphia $cJessica Kingsley Publishers$d2012 215 $a1 online resource (178 p.) 300 $aDescription based upon print version of record. 311 08$a9781849052993 311 08$a1849052999 320 $aIncludes bibliographical references and index. 327 $aMediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills 327 $aMeanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' 327 $aCriteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page 330 $aA concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators. 606 $aMediation$xPsychological aspects 606 $aConflict management 615 0$aMediation$xPsychological aspects. 615 0$aConflict management. 676 $a158.1/2 676 $a303.69 676 $a158.12 700 $aWhatling$b Tony$f1939-$01809318 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910959854003321 996 $aMediation skills and strategies$94360038 997 $aUNINA