Leading Libraries [[electronic resource] ] : How to Create a Service Culture
(Visualizza in formato marc)
(Visualizza in BIBFRAME)
| Autore: |
vanDuinkerken Wyoma
|
| Titolo: |
Leading Libraries [[electronic resource] ] : How to Create a Service Culture
|
| Pubblicazione: | Chicago, : American Library Association, 2015 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (186 p.) |
| Disciplina: | 025.5 |
| Soggetto topico: | Customer relations |
| Leadership | |
| Library personnel management | |
| Public services (Libraries) | |
| Altri autori: |
KasparWendi Arant
|
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | Leading Libraries: How to Create a Service Culture; Contents; Preface; Acknowledgments; Introduction; Chapter 1: Leadership Theories: Traditional and Transformational; Chapter 2: Service Leadership and Its Paradigm in Libraries; Chapter 3: Conscientiousness as the Foundation; Chapter 4: Building Rapport; Chapter 5: Balancing Encouragement and Accountability; Chapter 6: Innovation and Evolving Service; Chapter 7: Strategic Planning: The Practice of Innovation and Strategic Thinking; Chapter 8: Sustaining Service as a Value |
| Chapter 9: Formalizing Service Leadership in Libraries: Embedding Processes and PoliciesChapter 10: Service leadership in Libraries; Bibliography; Index | |
| Sommario/riassunto: | This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. |
| Titolo autorizzato: | Leading Libraries |
| ISBN: | 0-8389-1316-4 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910814591103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |