Human Factors in Tourism : a Layperson's Approach / / Prabir Mukhopadhyay

• Autore: Mukhopadhyay Prabir <1969->
• Pubblicazione: Singapore : , : Springer, , [2024]; ©2024
• Edizione: First edition.
• Descrizione fisica: 1 online resource (94 pages)
• Disciplina: 306.4819
• Soggetto topico: Tourism - Social aspects
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Intro -- Preface -- Contents -- About the Author -- List of Figures -- 1 Your Users Your God -- 1.1 The Canvas of Human Factors in Tourism -- 1.2 What Users Know -- 1.3 Challenges of Drawing Customers and Retaining Them -- 1.4 The Weak Link in Tourism and Hospitality -- 1.5 Areas Where Human Factors Can Intervene -- 1.6 The Human Factors of Tourism and Hospitality -- 1.7 What Users Want -- 1.8 The Tourism Types and Users' Needs -- 1.9 Tourism Customized and Group -- 1.10 Tourism the Journey from Planning to Return and the Touch Points -- 1.11 Travel Modality -- 1.12 Food, Photo Shoot, Explanation and Experience -- 1.13 For Some It's the Destination for Some it's the Journey -- 1.14 Safety Aspects in Tourism -- 1.15 Snowball Effect in Tourism One Tour Ends and Planning for Another Begins -- 1.16 The Problems with Excess Information: We Chew More Than We Can Digest -- 1.17 Key Points -- 1.18 Practice Session -- Bibliography -- 2 First Love with Accommodation -- 2.1 Accommodation: The Humane Touch: Lobby, Counters, Clocks -- 2.2 Locating the Place in the Actual Context -- 2.3 The First Interaction Wow -- 2.4 Staffs Look and Feel -- 2.5 Importance of Check-In and Check-Out Counter -- 2.6 How to Ensure Proper Crowd Formation -- 2.7 Attention Span of Guests and How to Deal with It -- 2.8 The First Impression of the Room -- 2.9 Elements that Makes the Room Beautiful -- 2.10 Humans and Room Ventilation and Illumination -- 2.11 The Bed -- 2.12 The Table and Chairs -- 2.13 The Bathroom and Its Elements -- 2.14 Bathtub -- 2.15 Remote for TV and AC -- 2.16 Window Curtain -- 2.17 Light Control from the Bed -- 2.18 The Bathroom Direction at Night -- 2.19 Replenishing Tea, Coffee, Toiletry, Towels and Soaps -- 2.20 Means of Detecting Missing Elements in Room -- 2.21 Key Points -- 2.22 Practice Session -- Bibliography -- 3 Host and Hospitality. ; 3.1 Fitting Your Guests and Staffs -- 3.2 Injury of Staffs and Prevention -- 3.3 The Dining Room -- 3.4 Elements of Food Design and Layout -- 3.5 Equipment Handling -- 3.6 The Buffet Chaos -- 3.7 Crowd Flow Management -- 3.8 Special Occasion in Dining Area -- 3.9 Replenishing Fast Depleting Foods -- 3.10 The Food Design Elements -- 3.11 Ambience Creation -- 3.12 Key Points -- 3.13 Practice Session -- Bibliography -- 4 Food and Tour -- 4.1 Kitchen and Dimensional Issues -- 4.2 Manual Material Handling in Kitchen -- 4.3 The Correct Human Factors of Serving Food and Beverages -- 4.4 Cleaning Activities and Postural Issues -- 4.5 Maintaining Tone of Muscles -- 4.6 Slips Trips and Fall and Their Prevention -- 4.7 Work-Rest Cycle -- 4.8 What Defines Enjoyment? -- 4.9 Dealing with Group and Individual -- 4.10 Creating the Background for Travel and Tourism -- 4.11 Local Cuisine While on Tour -- 4.12 Change in Travel Plans Due to Natural Calamity -- 4.13 Information in Space About Tourist Site -- 4.14 Elderly and Challenged Tourists -- 4.15 Different Types of Sites, Heritage, Natural, Performance and Mementos to Remember -- 4.16 Tips for Those Who Provide Services -- 4.17 Key Points -- 4.18 Practice Session -- Bibliography -- 5 Reducing Travel Uncertainty -- 5.1 The Uncertainty in Travel -- 5.2 The Service Angle and Human Factors in Hospitality -- 5.3 What Customers Aspire? -- 5.4 Peoples Weird Choice and Demands -- 5.5 Why People Prefer Some Over the Others -- 5.6 That Something Extra for Your Customers: Customer's Sweet Spot -- 5.7 The Humane Touch and Winning Hearts -- 5.8 Information for Reducing Uncertainty -- 5.9 Global Tourist -- 5.10 Cultural Angle -- 5.11 Key Points -- 5.12 Exercises -- Bibliography -- 6 Exercises in Human Factors.
• Titolo autorizzato: Human Factors in Tourism
• ISBN: 981-9970-66-0
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910763591303321
• Lo trovi qui: Univ. Federico II
• Serie: Design science and innovation.