Managing conflict through communication / / Dudley Cahn, Ruth Abigail
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| Autore: |
Cahn Dudley D.
|
| Titolo: |
Managing conflict through communication / / Dudley Cahn, Ruth Abigail
|
| Pubblicazione: | Harlow, England : , : Pearson, , [2014] |
| ©2014 | |
| Edizione: | Fifth, Pearson new international edition. |
| Descrizione fisica: | 1 online resource (282 pages) : illustrations |
| Disciplina: | 303.6 |
| Soggetto topico: | Conflict (Psychology) |
| Persona (resp. second.): | AbigailRuth |
| Note generali: | Bibliographic Level Mode of Issuance: Monograph |
| Nota di bibliografia: | Includes bibliographical references at the end of each chapters and index. |
| Nota di contenuto: | Cover -- Table of Contents -- 1. Introduction to the Study of Conflict Communication -- 2. Communication Options in Conflict -- 3. Responding to Conflict: A Practical Guide to Managing Your Own Conflicts -- 4. Managing Violent Tendencies -- 5. Managing the Conflict Climate -- 6. Managing Face -- 7. Managing Stress and Anger -- 8. Managing Conflict through Forgiveness -- 9. Managing Win-Lose Conflicts through Negotiation -- 10. Managing Others' Disputes through Mediation -- 11. Managing Conflict in the Workplace -- Index. |
| Sommario/riassunto: | Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab. Learning Goals Upon completing this book, readers will be able to: Exercise positive conflict management and resolution skills Understand why communication is essential to interpersonal relationships Question the thoughts, feelings, and behaviors about conflict they have experienced in the past. |
| Titolo autorizzato: | Managing conflict through communication |
| ISBN: | 1-292-05222-8 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910153078703321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |