03319oam 2200589 450 991015307870332120230803220527.01-292-05222-8(CKB)2550000001160528(SSID)ssj0001257101(PQKBManifestationID)12563402(PQKBTitleCode)TC0001257101(PQKBWorkID)11273000(PQKB)10668171(MiAaPQ)EBC5174578(MiAaPQ)EBC5833753(MiAaPQ)EBC5137470(MiAaPQ)EBC6401131(MiAaPQ)EBC5428351(Au-PeEL)EBL5137470(CaONFJC)MIL543622(OCoLC)1017002217(EXLCZ)99255000000116052820210412d2014 uy 0engurcnu||||||||txtccrManaging conflict through communication /Dudley Cahn, Ruth AbigailFifth, Pearson new international edition.Harlow, England :Pearson,[2014]©20141 online resource (282 pages) illustrationsBibliographic Level Mode of Issuance: Monograph1-292-04119-6 1-306-12371-2 Includes bibliographical references at the end of each chapters and index.Cover -- Table of Contents -- 1. Introduction to the Study of Conflict Communication -- 2. Communication Options in Conflict -- 3. Responding to Conflict: A Practical Guide to Managing Your Own Conflicts -- 4. Managing Violent Tendencies -- 5. Managing the Conflict Climate -- 6. Managing Face -- 7. Managing Stress and Anger -- 8. Managing Conflict through Forgiveness -- 9. Managing Win-Lose Conflicts through Negotiation -- 10. Managing Others' Disputes through Mediation -- 11. Managing Conflict in the Workplace -- Index.Comprehensive and accessible coverage of the study of conflict   Managing Conflict Through Communication helps students approach conflict  constructively and learn more positive conflict management and resolution skills.   Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.   This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab.   Learning Goals Upon completing this book, readers will be able to: Exercise positive conflict management and resolution skills Understand why communication is essential to interpersonal relationships Question the thoughts, feelings, and behaviors about conflict they have experienced in the past.Conflict (Psychology)TextbooksConflict (Psychology)303.6Cahn Dudley D.1101401Abigail RuthMiAaPQMiAaPQUtOrBLWBOOK9910153078703321Managing conflict through communication3411405UNINA