Managing aggression / / Ray Braithwaite
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| Autore: |
Braithwaite Ray <1950-, >
|
| Titolo: |
Managing aggression / / Ray Braithwaite
|
| Pubblicazione: | London ; ; New York : , : Routledge, , 2001 |
| Descrizione fisica: | 1 online resource (202 p.) |
| Disciplina: | 650.1/3 |
| Soggetto topico: | Violence in the workplace |
| Anger in the workplace | |
| Aggressiveness | |
| Note generali: | Bibliographic Level Mode of Issuance: Monograph |
| Nota di bibliografia: | Includes bibliographical references (p. [178]-181) and index. |
| Nota di contenuto: | chapter INTRODUCTION -- chapter 1 WORKPLACE CULTURE -- chapter THE CULTURE OF INEVITABILITY -- chapter ACTIVITY 1.9 -- chapter ACTIVITY 1.10 -- chapter REFERENCES -- chapter 2 CAUSES OF AGGRESSION -- chapter ACTIVITY 2.1 -- chapter ACTIVITY 2.3 -- chapter 2 Being let down. Not backed up by management -- chapter ACTIVITY 2.8 -- chapter 9 Being kept waiting. Never knowing when transport will arrive -- chapter 3 ASSESSING RISK -- chapter WHAT THE LAW REQUIRES -- chapter Legislation is one thing but in reality. -- chapter 6 Threats -- chapter 8 Frustration -- chapter RISK ASSESSMENT – THE FORMAT -- chapter 4 ORGANISATIONAL RESPONSES TO VIOLENCE TOWARDS STAFF -- chapter 3 An alcohol/drugs policy -- chapter Stage 1: The immediate elements (the first few hours) -- chapter 5 MANAGING AGGRESSION -- chapter ACTIVITY 5.1 -- chapter 5 Head movements -- chapter 13 Repetitive movements -- part Part B: Assertiveness -- chapter ACTIVITY 5.5 -- chapter 4 An assertiveness technique for managing aggression -- chapter Part C: Defusion techniques -- chapter 3 Sitting down -- chapter 8 Identifying past strengths -- chapter 12 Non-response -- chapter Part D: Physical interventions -- chapter ACTIVITY 5.14 -- chapter 6 BULLYING AT WORK -- chapter OVERVIEW -- chapter WHO BULLIES? -- ACTIVITY 6.4 -- chapter 2 The person who does it under pressure -- chapter ACTIVITY 6.5 -- chapter INFORMATION -- chapter 7 ETHNIC AND GENDER ISSUES -- chapter ACTIVITY 7.9 -- chapter KEY POINTS -- chapter 8 THE CONSEQUENCES OF AGGRESSION -- chapter ACTIVITY 8.1 -- chapter Emotional debriefing model -- chapter ACTIVITY 8.5 -- chapter ACTIVITY 8.8 -- chapter KEY POINTS -- chapter 9 ALTERNATIVES TO AGGRESSION -- chapter ACTIVITY 9.2 -- ACTIVITY 9.3 -- chapter ACTIVITY 9.4 -- chapter REFERENCES -- chapter BIBLIOGRAPHY -- Books -- chapter Articles. |
| Titolo autorizzato: | Managing aggression |
| ISBN: | 1-134-54379-4 |
| 9786610060207 | |
| 1-134-54380-8 | |
| 1-280-06020-4 | |
| 0-203-24212-2 | |
| 0-203-19391-1 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910208842403321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Social work skills series ; ; 1.