Managing aggression / / Ray Braithwaite

• Record Nr.: UNINA9910208842403321
• Autore: Braithwaite Ray <1950-, >
• Pubbl/distr/stampa: London ; ; New York : , : Routledge, , 2001
• ISBN: 1-134-54379-4; 9786610060207; 1-134-54380-8; 1-280-06020-4; 0-203-24212-2; 0-203-19391-1
• Descrizione fisica: 1 online resource (202 p.)
• Collana: The social work skills series ; ; 1
• Disciplina: 650.1/3
• Soggetti: Violence in the workplace; Anger in the workplace; Aggressiveness
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di bibliografia: Includes bibliographical references (p. [178]-181) and index.
• Nota di contenuto: chapter INTRODUCTION -- chapter 1 WORKPLACE CULTURE -- chapter THE CULTURE OF INEVITABILITY -- chapter ACTIVITY 1.9 -- chapter ACTIVITY 1.10 -- chapter REFERENCES -- chapter 2 CAUSES OF AGGRESSION -- chapter ACTIVITY 2.1 -- chapter ACTIVITY 2.3 -- chapter 2 Being let down. Not backed up by management -- chapter ACTIVITY 2.8 -- chapter 9 Being kept waiting. Never knowing when transport will arrive -- chapter 3 ASSESSING RISK -- chapter WHAT THE LAW REQUIRES -- chapter Legislation is one thing but in reality. -- chapter 6 Threats -- chapter 8 Frustration -- chapter RISK ASSESSMENT – THE FORMAT -- chapter 4 ORGANISATIONAL RESPONSES TO VIOLENCE TOWARDS STAFF -- chapter 3 An alcohol/drugs policy -- chapter Stage 1: The immediate elements (the first few hours) -- chapter 5 MANAGING AGGRESSION -- chapter ACTIVITY 5.1 -- chapter 5 Head movements -- chapter 13 Repetitive movements -- part Part B: Assertiveness -- chapter ACTIVITY 5.5 -- chapter 4 An assertiveness technique for managing aggression -- chapter Part C: Defusion techniques -- chapter 3 Sitting down -- chapter 8 Identifying past ; strengths -- chapter 12 Non-response -- chapter Part D: Physical interventions -- chapter ACTIVITY 5.14 -- chapter 6 BULLYING AT WORK -- chapter OVERVIEW -- chapter WHO BULLIES? -- ACTIVITY 6.4 -- chapter 2 The person who does it under pressure -- chapter ACTIVITY 6.5 -- chapter INFORMATION -- chapter 7 ETHNIC AND GENDER ISSUES -- chapter ACTIVITY 7.9 -- chapter KEY POINTS -- chapter 8 THE CONSEQUENCES OF AGGRESSION -- chapter ACTIVITY 8.1 -- chapter Emotional debriefing model -- chapter ACTIVITY 8.5 -- chapter ACTIVITY 8.8 -- chapter KEY POINTS -- chapter 9 ALTERNATIVES TO AGGRESSION -- chapter ACTIVITY 9.2 -- ACTIVITY 9.3 -- chapter ACTIVITY 9.4 -- chapter REFERENCES -- chapter BIBLIOGRAPHY -- Books -- chapter Articles.