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The Satisfaction of Change : How Knowledge and Innovation Overcome Loyalty in Decision-Making Processes / / by Manlio Del Giudice, Maria Rosaria Della Peruta
| The Satisfaction of Change : How Knowledge and Innovation Overcome Loyalty in Decision-Making Processes / / by Manlio Del Giudice, Maria Rosaria Della Peruta |
| Autore | Del Giudice Manlio |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017 |
| Descrizione fisica | 1 online resource (XIII, 138 p. 8 illus., 3 illus. in color.) |
| Disciplina | 658.812 |
| Collana | Palgrave Studies in Democracy, Innovation, and Entrepreneurship for Growth |
| Soggetto topico |
Customer relations—Management
Management Industrial management Economic history Customer Relationship Management Innovation/Technology Management Economic History |
| ISBN | 3-319-41884-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Definition and evolution of the variables in the model in marketing studies and research -- 2. A model of customer retention in business-intensive markets -- 3. Shopping scripts and resistance to change: an empirical verification in b2b digital markets -- 4. Managerial Implications of The Model and Final Insights. |
| Record Nr. | UNINA-9910149481603321 |
Del Giudice Manlio
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| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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See, feel, think, do [[electronic resource] ] : the power of instinct in business / / Andy Milligan and Shaun Smith
| See, feel, think, do [[electronic resource] ] : the power of instinct in business / / Andy Milligan and Shaun Smith |
| Autore | Milligan Andy |
| Pubbl/distr/stampa | Singapore, : Marshall Cavendish Business, 2005 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 658.812 |
| Altri autori (Persone) | SmithShaun |
| Soggetto topico |
Success in business
Entrepreneurship - Psychological aspects Insight Resilience (Personality trait) Businesspeople - Psychology |
| Soggetto genere / forma | Electronic books. |
| ISBN | 981-4312-30-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | ""Cover""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""1. Introduction""; ""2. What is See, Feel, Think, Do?""; ""3. See: Experience it for yourself""; ""4. Feel: Empathizing with your customers""; ""5. Think: There's no such thing as a stupid idea""; ""6. Do: Make it so""; ""7. The power of Why?""; ""8. Summary: Putting it together""; ""How to See, Feel, Think, and Do The toolkit""; ""Notes"" |
| Record Nr. | UNINA-9910456846703321 |
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Milligan Andy
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| Singapore, : Marshall Cavendish Business, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service computing : concepts, methods, and technology / / Zhaohui Wu, Shuiguang Deng, Jian Wu
| Service computing : concepts, methods, and technology / / Zhaohui Wu, Shuiguang Deng, Jian Wu |
| Autore | Wu Zhaohui |
| Pubbl/distr/stampa | Waltham, Massachusetts : , : Morgan Kaufman, , 2015 |
| Descrizione fisica | 1 online resource (357 p.) |
| Disciplina | 658.812 |
| Soggetto topico | Customer services - Information technology |
| ISBN | 0-12-802597-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Service Computing; Copyright; Contents; Preface; Chapter 1 - Introduction; 1.1 Overview; 1.2 Technical Framework of Service Computing; 1.3 The State-of-the-Art of Service Computing; 1.4 Organization; References; Chapter 2 - Service-Oriented Architecture and Web Services; 2.1 Web Services; 2.2 Service-Oriented Architecture; 2.3 Service Component Architecture; 2.4 Service Data Objects; 2.5 Open-Source Platforms for SOA; 2.6 Summary; References; Chapter 3 - Web Service Quality of Service and Its Prediction; 3.1 Introduction
3.2 Collaborative Filtering-Based Quality of Service Prediction3.3 Matrix Factorization-Based Quality of Service Prediction; 3.4 Summary; References; Chapter 4 - Service Discovery; 4.1 Introduction; 4.2 Related Work; 4.3 Interface-Level Service Discovery; 4.4 Behavior Level Service Discovery; 4.5 Summary; References; Chapter 5 - Service Selection; 5.1 Introduction; 5.2 QoS-Based Skyline Service Selection; 5.3 MapReduce and Skyline Service Selection; 5.4 Summary; References; Chapter 6 - Service Recommendation; 6.1 Overview of Service Recommendation; 6.2 Bayes-Based Service Recommendation 6.3 Instant Service Recommendation6.4 Summary; References; Chapter 7 - Service Composition; 7.1 Introduction; 7.2 Top-k QoS Composition; 7.3 Parallel Optimization for Service Composition; 7.4 Service Composition Based on Historical Records; 7.5 Summary; References; Chapter 8 - Service Verification and Dynamic Reconfiguration; 8.1 Introduction; 8.2 Service Verification; 8.3 The Dynamic Reconfiguration of a Service-Based Application; 8.4 Summary; References; Chapter 9 - Complex Service Computing; 9.1 Introduction; 9.2 Service Computing with Big Data 9.3 Service Computing with a Complex Mobile Environment9.4 Service Computing with Service Pattern Model; 9.5 Summary; References; Chapter 10 - JTang Middleware Platform; 10.1 Overview of JTang; 10.2 Platform Architecture; 10.3 JTang Development Environment for Service Components; 10.4 JTang Distributed File Storage Service; 10.5 JTang Enterprise Service Bus; 10.6 JTang-Plus; 10.7 Summary; Index |
| Record Nr. | UNINA-9910787902003321 |
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Wu Zhaohui
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| Waltham, Massachusetts : , : Morgan Kaufman, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service computing : concepts, methods, and technology / / Zhaohui Wu, Shuiguang Deng, Jian Wu
| Service computing : concepts, methods, and technology / / Zhaohui Wu, Shuiguang Deng, Jian Wu |
| Autore | Wu Zhaohui |
| Pubbl/distr/stampa | Waltham, Massachusetts : , : Morgan Kaufman, , 2015 |
| Descrizione fisica | 1 online resource (357 p.) |
| Disciplina | 658.812 |
| Soggetto topico | Customer services - Information technology |
| ISBN | 0-12-802597-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Service Computing; Copyright; Contents; Preface; Chapter 1 - Introduction; 1.1 Overview; 1.2 Technical Framework of Service Computing; 1.3 The State-of-the-Art of Service Computing; 1.4 Organization; References; Chapter 2 - Service-Oriented Architecture and Web Services; 2.1 Web Services; 2.2 Service-Oriented Architecture; 2.3 Service Component Architecture; 2.4 Service Data Objects; 2.5 Open-Source Platforms for SOA; 2.6 Summary; References; Chapter 3 - Web Service Quality of Service and Its Prediction; 3.1 Introduction
3.2 Collaborative Filtering-Based Quality of Service Prediction3.3 Matrix Factorization-Based Quality of Service Prediction; 3.4 Summary; References; Chapter 4 - Service Discovery; 4.1 Introduction; 4.2 Related Work; 4.3 Interface-Level Service Discovery; 4.4 Behavior Level Service Discovery; 4.5 Summary; References; Chapter 5 - Service Selection; 5.1 Introduction; 5.2 QoS-Based Skyline Service Selection; 5.3 MapReduce and Skyline Service Selection; 5.4 Summary; References; Chapter 6 - Service Recommendation; 6.1 Overview of Service Recommendation; 6.2 Bayes-Based Service Recommendation 6.3 Instant Service Recommendation6.4 Summary; References; Chapter 7 - Service Composition; 7.1 Introduction; 7.2 Top-k QoS Composition; 7.3 Parallel Optimization for Service Composition; 7.4 Service Composition Based on Historical Records; 7.5 Summary; References; Chapter 8 - Service Verification and Dynamic Reconfiguration; 8.1 Introduction; 8.2 Service Verification; 8.3 The Dynamic Reconfiguration of a Service-Based Application; 8.4 Summary; References; Chapter 9 - Complex Service Computing; 9.1 Introduction; 9.2 Service Computing with Big Data 9.3 Service Computing with a Complex Mobile Environment9.4 Service Computing with Service Pattern Model; 9.5 Summary; References; Chapter 10 - JTang Middleware Platform; 10.1 Overview of JTang; 10.2 Platform Architecture; 10.3 JTang Development Environment for Service Components; 10.4 JTang Distributed File Storage Service; 10.5 JTang Enterprise Service Bus; 10.6 JTang-Plus; 10.7 Summary; Index |
| Record Nr. | UNINA-9910823049903321 |
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Wu Zhaohui
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| Waltham, Massachusetts : , : Morgan Kaufman, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton
| Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton |
| Autore | Bolton Ruth N (Ruth Nancy) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 recurso en línea (vi, 204 páginas) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
big data
business analytics cocreation customer equity customer experience customer journey customer lifetime value customer retention design digital media innovation loyalty relationship satisfaction service |
| ISBN | 1-63157-372-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A service-centered view of the customer experience -- 2. New challenges: technology and new media -- 3. Customer participation and its implications for managing demand and supply -- 4. The building blocks of the customer experience -- 5. Managing customer relationships to achieve growth and profitability -- 6. Customer-focused innovation -- 7. Service design and multichannel management -- 8. Managing partners, people, and physical evidence -- 9. Globalization: learning to tailor the customer experience to new markets -- References -- Index. |
| Record Nr. | UNINA-9910465347903321 |
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Bolton Ruth N (Ruth Nancy)
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton
| Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton |
| Autore | Bolton Ruth N (Ruth Nancy) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 recurso en línea (vi, 204 páginas) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
big data
business analytics cocreation customer equity customer experience customer journey customer lifetime value customer retention design digital media innovation loyalty relationship satisfaction service |
| ISBN | 1-63157-372-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A service-centered view of the customer experience -- 2. New challenges: technology and new media -- 3. Customer participation and its implications for managing demand and supply -- 4. The building blocks of the customer experience -- 5. Managing customer relationships to achieve growth and profitability -- 6. Customer-focused innovation -- 7. Service design and multichannel management -- 8. Managing partners, people, and physical evidence -- 9. Globalization: learning to tailor the customer experience to new markets -- References -- Index. |
| Record Nr. | UNINA-9910798112303321 |
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Bolton Ruth N (Ruth Nancy)
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton
| Service excellence : creating customer experiences that build relationships / / Ruth N. Bolton |
| Autore | Bolton Ruth N (Ruth Nancy) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 |
| Descrizione fisica | 1 recurso en línea (vi, 204 páginas) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
big data
business analytics cocreation customer equity customer experience customer journey customer lifetime value customer retention design digital media innovation loyalty relationship satisfaction service |
| ISBN | 1-63157-372-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A service-centered view of the customer experience -- 2. New challenges: technology and new media -- 3. Customer participation and its implications for managing demand and supply -- 4. The building blocks of the customer experience -- 5. Managing customer relationships to achieve growth and profitability -- 6. Customer-focused innovation -- 7. Service design and multichannel management -- 8. Managing partners, people, and physical evidence -- 9. Globalization: learning to tailor the customer experience to new markets -- References -- Index. |
| Record Nr. | UNINA-9910821511503321 |
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Bolton Ruth N (Ruth Nancy)
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service excellence in tourism and hospitality : insights from Asia / / editors, K. Thirumaran, Dirk Klimkeit, Chun Meng Tang
| Service excellence in tourism and hospitality : insights from Asia / / editors, K. Thirumaran, Dirk Klimkeit, Chun Meng Tang |
| Edizione | [1st edition 2021.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (XV, 220 p. 15 illus.) |
| Disciplina | 658.812 |
| Collana | Tourism, Hospitality & Event Management |
| Soggetto topico |
Customer services - Asia
Hospitality - Asia Tourism - Asia |
| ISBN | 3-030-57694-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: Service Excellence in Asian Tourism and Hospitality -- Part I: Designing the Service -- Service Design of Franchise and Independent Japanese Restaurants in Ho Chi Minh City, Vietnam -- Creating Excellent Guest Experiences: Servicescape and Processes -- Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore -- Part II: Managing Customer-Oriented Operations -- Measuring Customer Delight in Tourism and Hospitality Operations: Findings from Singapore and Malaysia -- Providing Personalized Service Excellence: Findings from Tourism and Hospitality Businesses in Asia -- Generation Z’s Perspective on Tourists’ Knowledge Sharing and Service Excellence in Tourism -- Part III: Leveraging Digital Technology -- Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation -- Achieving Positive Hospitality Experiences Through Technology: Findings from Singapore and Malaysia -- E-Service Quality: Evaluation of Tourism Websites -- Part IV: Managing Resources -- Hospitality and Tourism Management: Adopting Lean Six Sigma, Achieving Service Excellence -- Shifting Paradigms in Human Resource Management while Striving for Service Excellence in the Tourism Industry -- Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia -- Conclusion: The Future of Service Excellence in Asia. |
| Record Nr. | UNINA-9910484836803321 |
| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service failures and recovery in tourism hospitality : a practical manual / / edited by Erdogan Koc
| Service failures and recovery in tourism hospitality : a practical manual / / edited by Erdogan Koc |
| Pubbl/distr/stampa | Oxfordshire, England ; ; Boston, Massachusetts : , : CABI, , [2017] |
| Descrizione fisica | 1 online resource (257 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Consumer satisfaction
Customer services - Management Hospitality industry - Management Tourism - Management |
| ISBN |
1-78639-069-8
1-78639-068-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910627284403321 |
| Oxfordshire, England ; ; Boston, Massachusetts : , : CABI, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service habits : small steps to strengthen the relationships with people you serve / / Jaquie Scammell
| Service habits : small steps to strengthen the relationships with people you serve / / Jaquie Scammell |
| Autore | Scammell Jaquie |
| Pubbl/distr/stampa | Highett, Victoria : , : Major Street Publishing, , [2020] |
| Descrizione fisica | 1 online resource (290 pages) |
| Disciplina | 658.812 |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-6487530-2-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910511447103321 |
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Scammell Jaquie
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| Highett, Victoria : , : Major Street Publishing, , [2020] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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