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Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith



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Autore: Smith Ralph F. <1953-> Visualizza persona
Titolo: Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith Visualizza cluster
Pubblicazione: Hoboken, N.J., : J. Wiley & Sons, c2007
Edizione: 1st edition
Descrizione fisica: 1 online resource (240 p.)
Disciplina: 658.4012
658.51
Soggetto topico: Workflow - Management
Benchmarking (Management)
Performance - Management
Strategic planning
Note generali: Includes index.
Nota di contenuto: A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Sommario/riassunto: Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
Titolo autorizzato: Business process management and balanced scorecard  Visualizza cluster
ISBN: 0-470-89312-5
1-119-19692-2
1-280-72180-4
9786610721801
0-470-10214-4
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910830576803321
Lo trovi qui: Univ. Federico II
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