02308nam 22006254a 450 991083057680332120170815123552.00-470-89312-51-119-19692-21-280-72180-497866107218010-470-10214-4(CKB)1000000000356854(EBL)281860(OCoLC)78057087(SSID)ssj0000073960(PQKBManifestationID)11123506(PQKBTitleCode)TC0000073960(PQKBWorkID)10118658(PQKB)10663619(MiAaPQ)EBC281860(CaSebORM)9780470047460(EXLCZ)99100000000035685420060622d2007 uy 0engur|n|---|||||txtccrBusiness process management and balanced scorecard[electronic resource] using processes as strategic drivers /Ralph F. Smith1st editionHoboken, N.J. J. Wiley & Sonsc20071 online resource (240 p.)Includes index.0-470-04746-1 A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.WorkflowManagementBenchmarking (Management)PerformanceManagementStrategic planningWorkflowManagement.Benchmarking (Management)PerformanceManagement.Strategic planning.658.4012658.51Smith Ralph F.1953-1701545MiAaPQMiAaPQMiAaPQBOOK9910830576803321Business process management and balanced scorecard4085367UNINA