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QUIS 9 [[electronic resource] /] / Guest editor: Anders Gustafsson



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Titolo: QUIS 9 [[electronic resource] /] / Guest editor: Anders Gustafsson Visualizza cluster
Pubblicazione: Bradford, England, : Emerald Group Publishing, c2005
Descrizione fisica: 1 online resource (85 p.)
Disciplina: 658.8
658.812
Soggetto topico: Customer services - Management
Service industries
Altri autori: GustafssonAnders  
Note generali: Description based upon print version of record.
Nota di contenuto: CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review
Sommario/riassunto: This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA.
Titolo autorizzato: QUIS 9  Visualizza cluster
ISBN: 1-280-50876-0
9786610508761
1-84544-291-1
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910783214203321
Lo trovi qui: Univ. Federico II
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