LEADER 02364nam  2200589Ia 450 
001 9910783214203321
005 20230617033850.0
010   $a1-280-50876-0
010   $a9786610508761
010   $a1-84544-291-1
035   $a(CKB)1000000000032674
035   $a(EBL)233888
035   $a(OCoLC)191038907
035   $a(SSID)ssj0000674560
035   $a(PQKBManifestationID)11386924
035   $a(PQKBTitleCode)TC0000674560
035   $a(PQKBWorkID)10661155
035   $a(PQKB)10880437
035   $a(MiAaPQ)EBC233888
035   $a(Au-PeEL)EBL233888
035   $a(CaPaEBR)ebr10085635
035   $a(CaONFJC)MIL50876
035   $a(OCoLC)133161036
035   $a(EXLCZ)991000000000032674
100   $a20000815d2005      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aQUIS 9$b[electronic resource] /$fGuest editor: Anders Gustafsson
210   $aBradford, England $cEmerald Group Publishing$dc2005
215   $a1 online resource (85 p.)
225 0 $aInternational journal of service industry management ;$vv.16, no. 2
300   $aDescription based upon print version of record.
311   $a1-84544-130-3 
327   $aCONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Managing overall service quality in customer care centers; Dynamics of service attributes: a test of Kano's theory of attractive quality; Assessing behavior before it becomes behavior; Communication as an element of service value; Video-based methodology: capturing real-time perceptions of customer processes; Book review
330   $aThis issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA.
606   $aCustomer services$xManagement
606   $aService industries
615  0$aCustomer services$xManagement.
615  0$aService industries.
676   $a658.8
676   $a658.812
701   $aGustafsson$b Anders$0254597
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910783214203321
996   $aQUIS 9$93679837
997   $aUNINA